Email Alerts
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Don't be a horror story! Why social media policies matter to the CIO
Social media policies are crucial in the age of Facebook and Twitter, where security and compliance risks abound. How can the CIO avoid social media notoriety? News | 16 Apr 2010
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Customer feedback management tools advance, but still no social media
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. Article | 30 Nov 2009
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Customer feedback management: Is anybody listening?
Who is responsible for customer feedback management, and how do you centralize and distribute this information? News | 20 Nov 2009
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Eureka -- Using Twitter to end information overload
An end to information overload may be in sight. Learn to make social media work for you. News | 30 Oct 2009
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Gen X, not Gen Y, leads adoption of social technologies in workplace
CIOs should look to Generation X, not Generation Y, to be the early adopters of new and social technologies within their organization. News | 09 Oct 2009
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Google Wave: A sea change for business collaboration, communication?
Businesses are getting caught up in the Google Wave, contemplating how such mashup collaboration technologies stand to change the way they operate internally and do business. Article | 22 Sep 2009
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Compliance concerns dog enterprise 2.0 collaboration platforms
CIOs need to walk a fine line when deploying enterprise 2.0 collaboration platforms: keep access open and information flowing, but enable security and compliance. Article | 08 Jul 2009
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CIO returns from two years as operations SVP ready to drive IT value
After a stint in business operations, CUNA Mutual Group's CIO shares lessons learned, including a sense of urgency to IT. Plus: His six-month rule. Article | 19 May 2009
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The challenges of a state CIO during an economic recession
Anne Margulies, state CIO of the Commonwealth of Massachusetts, discusses the challenges of investing in new technology, while keeping an IT infrastructure running smoothly. Article | 28 Apr 2009
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File transfer software improves business process
Companies seeking to save money are looking hard at streamlining business processes. At Christie's auction house, a managed file transfer solution does just that, with strong ROI. Article | 16 Dec 2008