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enterprise social networking
Enterprise social networking is an organization's use of social media, internally and externally, to connect individuals who share similar business interests or activities. Definition
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sea change
A sea change is a significant and/or systemic transformation. The term is frequently used in business and IT (information technology) contexts as an alternative to the less current buzzword, paradigm shift. Definition
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social task management
Social task management (STM) is a real-time, collaborative software-based approach to business activities that have traditionally been conducted through sequential processes such as document sharing and status updates. Definition
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chief experience officer (CXO)
A chief experience officer (CXO) is an executive who ensures positive interactions with an organization's external customers. The job title "chief experience officer" is increasingly replacing that of Chief Customer Officer in retail and entertainmen... Definition
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Generation Facebook (Generation F)
Generation Facebook (Generation F) is a term used to define millennials who have grown up using social media as their primary networking tool. Definition
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Social media management software (SMMS)
Social media management software (SMMS) is a tool that allows organizations to monitor and analyze online conversations from different communication channels. Definition
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Reddit
Reddit is a social news website and forum where stories are socially curated and promoted by site members. The site name is a play on the words "I read it." Definition
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academic analytics
Academic analytic's is the application of business intelligence (BI) tools and strategies to guide decision-making practices in educational institutions. Definition
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social media policy
A social media policy (also called a social networking policy) is a corporate code of conduct that provides guidelines for employees who post content on the Internet either as part of their job or as a private person. Definition
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crowdsourcing
Crowdsourcing is the practice of outsourcing tasks to a broad, loosely defined external group of people in order to introduce new or more developed skill sets and improve efficiency. Definition