Email Alerts
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Enterprise social media policies and strategies: A guide for CIOs
Enterprise social media policies and strategies are evolving as organizations recognize the benefits, risks and functions that social networks like Facebook and Twitter provide. Tip
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Idea management software: The future is now
It might sound like a sci-fi movie, but CIOs are now using ideation management software to tap into the minds of employees scattered across the enterprise. News
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AAA turns to Web-based collaboration tool to spark new ideas
In an effort to get employees to put on their thinking caps, AAA invests in a Web-based collaboration tool that formalizes the idea-management process -- and adds some fun. Article
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SharePoint installation helps Continental Airlines track flight delays
A SharePoint installation helps Continental Airlines respond to new regulations designed to shorten tarmac delays. Article
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A generation of social media addicts
Today's youth are social media addicts, exhibiting drug-withdrawal-like symptoms when they're deprived of Facebook and Twitter. News
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IT exec gets muzzled on use of social media, security
The use of social media for legitimate business purposes is a hot-button issue for companies and a balancing act for IT execs. News
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Don't be a horror story! Why social media policies matter to the CIO
Social media policies are crucial in the age of Facebook and Twitter, where security and compliance risks abound. How can the CIO avoid social media notoriety? News
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Customer feedback management tools advance, but still no social media
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. Article
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Customer feedback management: Is anybody listening?
Who is responsible for customer feedback management, and how do you centralize and distribute this information? News
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Eureka -- Using Twitter to end information overload
An end to information overload may be in sight. Learn to make social media work for you. News