VoIP and unified messaging management

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  • Product roundup: Notebooks and DR tools for SMBs

    Here's a collection of this week's product and service announcements for small and midsized companies. 

  • VoIP for SMBs: Cutting edge and cutting costs

    Thinking of VoIP? So is everybody else. Yankee Group offers some pointers for cutting through the hype. 

  • Is it time for a VoIP firewall?

    Some say enterprises may soon need a special firewall to thwart the malicious hackers, spoofers and other threats that can imperil VoIP and other SIP-related communications. 

  • VoIP right for single-site call centers

    While most of the benefits of VoIP seem to center around multiple-site call centers and remote agents, there are advantages for smaller shops, too. 

  • VoIP and SOX: Tricky recipe for CIOs

    Adam I. Cohen is a partner in the litigation department in the New York office of Weil, Gotshal & Manges LLP. Nationally recognized for his work on discovery and document retention issues associated with electronic information, he is the co-author of... 

  • The best-laid VoIP plans

    A Forrester Research case study spotlights Social Security Administration CIO Thomas Hughes' model approach to VoIP. 

  • Into the woods with VoIP

    The Marine Biological Laboratory cabins on Cape Cod have no heat or local phone service -- but now the scientists in residence have VoIP. 

  • Rural SMBs get VoIP shaft

    When it comes to voice-over technology, a new report warns that vendors need to go out of their way to court rural small businesses. 

  • Synchronization keeps VoIP engines humming

    Lackluster VoIP call quality in many organizations is simply a result of bad timing -- literally. It's a problem that Symmetricom and other emerging players are aiming to solve. 

  • Product roundup: A week of CRM for SMBs

    Here's our weekly collection of new products, services and strategies targeted for SMBs.