VoIP and unified messaging management

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  • New Orleans CIO: Katrina spurs Internet election

    New Orleans CIO Greg Meffert has initiated an Internet-voting project that will allow displaced residents to cast ballots in the next mayoral election.  Article | 26 Sep 2005

  • VoIP for SMBs: Cutting edge and cutting costs

    Thinking of VoIP? So is everybody else. Yankee Group offers some pointers for cutting through the hype.  Article | 30 Aug 2005

  • Is it time for a VoIP firewall?

    Some say enterprises may soon need a special firewall to thwart the malicious hackers, spoofers and other threats that can imperil VoIP and other SIP-related communications.  Article | 17 Aug 2005

  • VoIP right for single-site call centers

    While most of the benefits of VoIP seem to center around multiple-site call centers and remote agents, there are advantages for smaller shops, too.  Article | 10 Aug 2005

  • VoIP and SOX: Tricky recipe for CIOs

    Adam I. Cohen is a partner in the litigation department in the New York office of Weil, Gotshal & Manges LLP. Nationally recognized for his work on discovery and document retention issues associated with electronic information, he is the co-author of...  Interview | 21 Jul 2005

  • The best-laid VoIP plans

    A Forrester Research case study spotlights Social Security Administration CIO Thomas Hughes' model approach to VoIP.  Article | 19 Jul 2005

  • Into the woods with VoIP

    The Marine Biological Laboratory cabins on Cape Cod have no heat or local phone service -- but now the scientists in residence have VoIP.  Article | 14 Jul 2005

  • VoIP, Web conferences add to compliance confusion

    Should you be recording Web conference chats? What about audio records? It's confusing territory for IT execs striving for compliance.  Article | 30 Jun 2005

  • VoIP more than hype

    Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why.  Article | 16 Jun 2005

  • Warning: VoIP brings new security threats

    Could spammers strike your voice mail? With VoIP, a slew of new security threats are possible.  Article | 07 Jun 2005

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