VoIP and unified messaging management

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  • Call centers: Who you gonna call?

    United States Rare Coin and Bullion Reserves revamps its IT and call center strategy with contact center distribution system.  Article

  • Unified messaging: A beneficial part of any DR plan

    Many companies are implementing unified messaging solutions as part of their disaster recovery plans. Experts agree that a consolidated messaging environment can dramatically improve the rebuilding process after a disaster.  Article

  • Costs drive SMBs to wireless, bundled services

    Small to midsized firms attempting to upgrade communication services find the only vendors who can service them are the large, more expensive providers.  Article

  • Unified Messaging Hits Critical Mass

    If you are planning a Voice over IP (VoIP) deployment, consider consolidated voice, e-mail, and fax messaging offerings to reduce communication costs and greater flexibility.  Research Report

  • Toll-bypass ROI

    It is difficult to quantify how much WAN bandwidth your VoIP calls will use, making an ROI evaluation challenging and full of guesswork. Tom Lancaster offers some strategies in this tip.  Tip

  • Company outsources telecom expense management and saves big

    As wireless costs increase, many companies are looking for ways to better manage their telecom expenses. One construction company decided to outsource its telecom expense management and saw its phone equipment and wireless service expenses almost cut...  Tip

  • CIO Decisions 2006: Easing growing pains with a CRM-VoIP cocktail

    Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.  Article

  • VoIP helps company trim costs, response time

    Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP system that has helped it cut costs and more effectively respond to customers' needs.  Tip

  • Small businesses to find VoIP in one-stop shop

    SMBs intimidated by the cost and hassles of deploying VoIP consider the option of offloading the job to companies like Whaleback Systems.  Article

  • IP Networks, VoIP for the people

    Verizon is paving the VoIP way for enterprise branch offices by offering single-pipe, dynamic T-1 bandwidth allocation for voice, data and Internet access traffic.  Article

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