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Vendor selection and management News
June 12, 2015
This year's World BPO/ITO Forum will focus on how the cloud is shaking up IT outsourcing. Conference chairman Jim Noble talks to SearchCIO about why mega-deals are a losing proposition for CIOs.
May 11, 2015
Intel Security wants to offer a full set of security products, but believes highest value may come from being a bridge. Security Connected aims to integrate non-Intel products and place Intel at the center, although experts worry about complexity.
April 08, 2015
The news of Informatica going private might set off alarm bells for CIOs, but experts say the move could turn out to be a positive development for customers and company alike.
March 11, 2015
Through acquisitions Hewlett-Packard has built a formidable lineup of enterprise security offerings, but experts question whether a strong brand can overcome legacy technology and a lacking endpoint strategy.
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Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading
A gap analysis assesses the differences between the current and desired performance levels of a company's systems or applications. Continue Reading
In this Essential Guide, learn to craft an IT sourcing strategy in the enterprise and consider the advantages and disadvantages of outsourcing. Continue Reading
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CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
Is your IT service provider management strategy sufficient to tackle the cloud, SaaS and other vendor-dependent technologies? Review our recent CIO coverage and take our quiz to find out. Continue Reading
SearchCIO has rounded up free templates from around the Web providing guidance on IT vendor selection, social sharing and mobile device policies. Continue Reading
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Valuable Features: I like the distributed model of IT360 like the central and probe model. • Improvements to My Organization: An example is...Continue Reading
We're able to see the most common issues and then automate them, reducing the number of helpdesk calls. However, the pricing model for add-on products could be improved.Powered by IT Central Station
Valuable Features: One of the biggest features is its flexibility. It has out of the box functionality (incident, problem, change, etc.) that can...Continue Reading
We've found the Service Desk and Workflow modules to be the most valuable features, but customer-specific tools customization needs improvement.Powered by IT Central Station
Valuable Features: The Service Desk module and the Workflow module, which is extremely powerful. • Room for Improvement: Graphical User...Continue Reading
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The best ITO deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page. Continue Reading
Learn the four keys to embracing shadow IT and delivering IT expertise to the business, including sharing IT sourcing information. Continue Reading
The monolithic app is dead, standardization often trumps innovation, and more. CTO and SearchCIO expert Niel Nickolaisen lays out the big CIO trends in 2015 and how he plans to respond. Continue Reading
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Forrester's Andy Bartels spells out the reasons CIOs remain central to tech budgets, starting with the reality that CMOs don't want to go it alone. Continue Reading
CIOs and experts offer advice for IT leaders looking to pursue Software as a Service offerings and share SaaS ideas with an executive planning board. Continue Reading
The lack of a sound IT framework for managing cloud is a big hindrance to adopting cloud technologies. CEB offers CIOs a three-step remedy. Continue Reading