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VoIP vs. LD rates
SearchCIO.com's ROI expert, Tom Pisello, answers one user's question. Tip
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Brother International: A story of CRM ROI
Brother International CIO Dennis Upton says mySAP CRM has paid off in ways he never could have imagined. Tip
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The (other) big payoff from self-service
From online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream. Tip
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Smart IT investments: Plan, produce and prosper
Regardless of what they cost, all IT investments must add maximum business value to the company. Tip
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Return on IT analysis proves that IT does matter
One ROI expert thinks Nicholas Carr's theory runs as smoothly as a broken down Gremlin. Tom Pisello breaks down what he calls Carr's flawed logic. Tip
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With open source, free isn't always a bargain
Big names like IBM and BEA Systems have opened up their proprietary product lines as open source alternatives. But does a free label necessarily mean users should snatch it up? Tip
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A quick guide to ROI with mySAP CRM
CIOs share tips on how to make sure mySAP CRM produces for you. Tip
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The ROI of enterprise mobility
Most companies have yet to realize the significant advantages that wireless-enabled companies with formalized capabilities have over the competition. This article explains. Tip
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Planning keeps VoIP costs under control
VoIP can overburden the network and lead to numerous hidden expenses, but an analyst explains how proper planning can increase efficiency and decrease cost overruns. Tip
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IT wants rapid return on Web services technology spending
A Yankee Group report indicates more spending on Web services and integration technology -- and lofty expectations accompanying all that spending. Tip