Email Alerts
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CRM ROI: Fact or fiction?
What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI expert. Tip
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Maximizing the quantifiable business value of IT: Six essential components
Stretched resources make it difficult for companies to take the time to measure their business value, but it has to be done. These six steps will alleviate the stress. Tip
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Service level management: Linking IS performance to business goals
In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals. Tip
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Controlling data center TCO through careful consolidation
Of all the trends focused on controlling costs, none is as widespread as consolidation. Experts point out that shifting architecture isn't always just subtraction. Tip