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Should you put your PCs out to pasture?
When IT budgets were tight, PC upgrades were the first investments to go. Now that IT organizations have a little more money to spend, they're investing in much-needed PC upgrades. Article | 12 Mar 2004
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Experts: Old-fashioned ROI is best
Don't trust a sales rep's ROI calculator. That's one bit of advice from Nucleus Research, a Wellesley, Mass.-based ROI research firm. SearchCIO.com spoke with Ian Campbell, CEO of Nucleus and Rebecca Wettemann, vice president of research, about ROI c... Interview | 03 Feb 2004
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There's nothing 'typical' about ROI when it comes to IT service delivery
When beset by tight times and flat-lined budgets, IT managers must tread carefully to get projects funded. The task of making a low-risk case for changes to service organizations is complicated by the fact that there are no true rules of thumb for RO... Article | 19 Jan 2004
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How to determine the ROI of software projects
Software developers tasked with minding ROI must balance ease of use of the application, ease of operations, ease of deployment and ongoing maintenance, and ease of initial development. Column | 09 Dec 2003
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Time for a change management showdown at Asset Corral
There is a structural disconnect between what most application vendors define as change management and asset management. By eliminating the gap between the services performed against assets and the static asset management repositories in which inform... Article | 08 Dec 2003
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Six decisions IT people shouldn't make
An information systems expert at MIT's Sloan School of Management explains why some key decisions about IT are best left in the hands of senior business managers. Article | 01 Dec 2003
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IT investments that pay off
Some companies turn their IT investments into a successful driver of productivity. Others turn them into a mess. What separates them? Harvard Business School has come up with three practices that separate the men from the boys. Article | 26 Nov 2003
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Meta study: CIOs saved room for security in 2003
IT spending may have been flat in 2003, but according to a Meta Group study, that "flatness" doesn't apply to security-related investments. Article | 19 Nov 2003
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Is ROI having an identity crisis?
That gulf separating business and IT wouldn't be so wide if each side didn't have a different definition of ROI. While business people have revenues dancing through their heads, the IT people dream of protection from breached and broken systems as we... Article | 14 Nov 2003
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Rent-a-Center uses IT for financial and strategic gain
Learn how Rent-a-Center leverages its internal communications system to provide business and IT value. Article | 12 Nov 2003