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  • Holding the line on network costs

    The network director for a major health care provider explained how he shaved millions off his budget by driving network costs down while improving performance. 

  • Delta CIO: Buckle up before turbulence strikes

    Former Delta Air Lines CIO Curtis Robb kicked off the CIO Decisions conference by telling 200 conference attendees to run IT like there's no tomorrow. 

  • Take the first step in measuring IT value

    Historically, poor IT performance was seen as a cost of doing business. Throughout the last four years, that long-standing trend has reversed. 

  • Net Present Value defined

    Net Present Value is a big part of your ROI process, but you need the formula first. 

  • The sweet sound of lower handheld TCO

    One researcher says managed devices can lower TCO by 15%, and a mobile management vendor claims its latest update can extend existing management tools for use with handhelds. 

  • Why payback periods are important

    Payback periods are ROI 101, but why is important and where does it fail? 

  • The new face of business intelligence: dashboards and scorecards

    In the last two years, business intelligence (BI) has finally reached critical mass. It's recognized by business leaders as a vital tool for helping organizations achieve strategic objectives, optimize performance and improve decisions and plans. As ... 

  • CRM any way you want it

    Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership. 

  • VoIP more than hype

    Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why. 

  • A dangerous gap: End users vs. executives

    End users are fed up with IT execs who say one thing and do another.