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Outsourcing journey starts with 'Why?'
Why outsource? CIOs should know precisely why their company is a candidate for outsourcing before they vote on a vendor. Article
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Holding the line on network costs
The network director for a major health care provider explained how he shaved millions off his budget by driving network costs down while improving performance. Tip
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Delta CIO: Buckle up before turbulence strikes
Former Delta Air Lines CIO Curtis Robb kicked off the CIO Decisions conference by telling 200 conference attendees to run IT like there's no tomorrow. Article
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Take the first step in measuring IT value
Historically, poor IT performance was seen as a cost of doing business. Throughout the last four years, that long-standing trend has reversed. Tip
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Net Present Value defined
Net Present Value is a big part of your ROI process, but you need the formula first. Tip
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The sweet sound of lower handheld TCO
One researcher says managed devices can lower TCO by 15%, and a mobile management vendor claims its latest update can extend existing management tools for use with handhelds. Article
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Why payback periods are important
Payback periods are ROI 101, but why is important and where does it fail? Tip
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The new face of business intelligence: dashboards and scorecards
In the last two years, business intelligence (BI) has finally reached critical mass. It's recognized by business leaders as a vital tool for helping organizations achieve strategic objectives, optimize performance and improve decisions and plans. As ... News
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CRM any way you want it
Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership. Article
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VoIP more than hype
Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why. Article