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  • ITIL tough but worth it, says midmarket telco firm

    Just another process? Perhaps. But for one firm, going from no process to being process-centric turned it into a well-tuned IT organization. 

  • SOA technology changes integration

    Companies like VP Buildings are saving time, labor and money by using technologies that expose legacy application functions as Web services in a service-oriented architecture. 

  • Pacific Gas, Sun rebate program gets mixed reaction

    An offer by PG&E to give rebates to data centers that replace hardware with new Sun servers has caught the industry's eye. 

  • SOA implementation gets mother of all tests

    An SOA application that had just gone live came to the rescue on a dark and stormy night, when 52,000 Austin Energy customers lost power. 

  • Bringing a CEO mind-set to IT

    IT needs to support and enhance business goals. Rich Hoffman, newly minted CEO of the North American IT operations at Hyundai Motor Co., took the mandate a step further, turning IT into a business. 

  • Cardinals join VoIP league

    The St. Louis Cardinals will open the 2006 season with a new player on the team -- Internet Protocol telephony from SBC Communications and Cisco Systems 

  • Know thyself: Online branding tells all

    A Forrester Research survey grades and analyzes 16 leading American-brand Web sites, with surprising results. 

  • Retailers worldwide accelerate IT spending

    A new survey says retailers worldwide will spend $31 billion in new IT investments. 

  • Red Sox hit home run with VoIP

    The Boston Red Sox face a unique set of voice and mobility challenges, but the team's IT manager says VoIP has helped the team cut costs and increase productivity. 

  • IDC: Verticals will get 5.8% boost

    IT spending in retail and wholesale industries this year is going to spike -- fueling an 6% increase across 17 vertical markets.