Offshore outsourcing News
May 31, 2016
In advance of the World BPO/ITO Forum on June 13 and 14 in New York, conference speaker R. Lee Coulter talks about the state of AI applications in IT and business process outsourcing.
March 30, 2016
Fueled by technology and global in scope, the gig economy is underway. Making it work will require a new social contract.
June 25, 2015
KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M knowledge workers handled by cognitive robotics technology.
June 15, 2015
Andy Wasser of Carnegie Mellon says robotic process automation is not a big-bang technology, but its implications for BPO/ITO are huge.
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Labor arbitrage is the practice of making use of the least costly labor for producing products or goods. Continue Reading
Digital labor is work performed by robotic automation technology. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading
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CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
In this Essential Guide, learn to craft an IT sourcing strategy in the enterprise and consider the advantages and disadvantages of outsourcing. Continue Reading
SearchCIO has rounded up free templates from around the Web providing guidance on IT vendor selection, social sharing and mobile device policies. Continue Reading
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The best ITO deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page. Continue Reading
CIOs must be well-versed in IT outsourcing management considerations to succeed in today's business climate. Review recent coverage and take our quiz. Continue Reading
Mobile technology is a top priority for CIOs and IT leaders in 2014, according to TechTarget's 2013 IT Salary and Careers Survey. Continue Reading
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Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help. Continue Reading
Governing the extended enterprise requires a new way of thinking about relationships with suppliers and customers; each requires a strategy of its own. Continue Reading
In choosing the right outsourcing model, enterprises need to consider differentiating, "who cares?" and parity factors. Continue Reading