Email Alerts
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Warning: IT chargebacks can be harmful to the IT-business relationship
If you must engage in IT chargebacks, tread carefully because they can prove harmful to the IT-business relationship. Here are some reasons why our expert is not a big fan. The Real Niel
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IT chargeback process: Not always a best practice
IT chargeback process best practices can demonstrate the value of IT to the business, but chargeback pitfalls along the way challenge IT's role as a business partner. Tip
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IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
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Enterprise social media policies and strategies: A guide for CIOs
Enterprise social media policies and strategies are evolving as organizations recognize the benefits, risks and functions that social networks like Facebook and Twitter provide. Tip
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IT managed service providers: Taking a measured approach
IT managed service providers, or MSPs, can help your organization tap into technologies you couldn't access otherwise, but how do you bring them into your team? Our CIO columnist explains. The Real Niel
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IT service provider consolidation tips: A CIO talks vendor management
IT service provider consolidation can simplify enterprise IT vendor-management strategies, says our CIO columnist. Learn how to categorize IT services and ace vendor consolidation. The Real Niel
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Implementing Lean methodologies promotes IT, business agility
Implementing Lean methodologies helps IT organizations eliminate wasteful processes and promote IT and business agility, our CIO columnist says. Read more about implementing Lean. The Real Niel
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Motivation incentives for IT staff when salary increases not an option
How can you provide motivation incentives for IT staff members when you can't increase salaries? Offer them meaningful work and IT job opportunities, advises our CIO columnist. The Real Niel
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The range of ITIL training tools and techniques and how they add value
Learn how to incorporate ITIL training tools such as simulation workshops, process modules and use cases into your ITIL service management training. Tip
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Tips for enhancing IT's role in improving the current economy
IT can help improve the current economy by participating in a strategic planning process that includes cutting costs, measuring performance and prioritizing projects Tip