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Lean thinking in IT: Case studies and advice from practitioners
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how. Article | 15 Oct 2009
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Maturing an ITIL strategy beyond incident, problem, change management
Some ITIL implementations stall once IT gets incident, problem and change management under control. Here's what ITIL practitioners advise to keep driving benefits and maturity. Article | 01 Oct 2009
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CIO management mistakes that can harm CIO careers, cause IT failures
Are you an effective CIO or senior IT leader, or are you poised for failure because you've made one of these mistakes? Here's what you might need to change before it's too late. Article | 29 Sep 2009
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Google Wave: A sea change for business collaboration, communication?
Businesses are getting caught up in the Google Wave, contemplating how such mashup collaboration technologies stand to change the way they operate internally and do business. Article | 22 Sep 2009
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Three ways to reach out to women in IT: Mentor, advocate, encourage
A dinner on women in IT focused on midlevel women in technology and their challenges in getting ahead. You might say that overcoming this gender gap means improving IT. Here are some of the ways we can all make that happen: News | 18 Sep 2009
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Culture management critical to ITSM and ITIL implementation
The goal of any ITSM program is not purchasing the tool or implementing the processes. Instead, it's about creating an organizational culture that will positively embrace these new best practices. Article | 16 Sep 2009
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Service portfolio management: Helping IT get back to business
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization. Article | 15 Sep 2009
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U.S. CIO Vivek Kundra on Data.gov, OpenID and government transparency
U.S. CIO Vivek Kundra explains how the federal government is working toward transparency and data sharing in a video interview from the Gov 2.0 Summit. Article | 11 Sep 2009
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Looking for low-cost business processes? Check out GE WorkOut and FTD
Six Sigma and Lean too intimidating? Too expensive? Our blogger takes a look at two alternatives. News | 11 Sep 2009
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Tips from the CDC's CIO on H1N1 flu preparedness
As a second wave of swine flu looms, we check in with James Seligman, CIO at the Centers for Disease Control and Prevention, on a CIO checklist for H1N1. Article | 08 Sep 2009