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Maturing an ITIL strategy beyond incident, problem, change management
Some ITIL implementations stall once IT gets incident, problem and change management under control. Here's what ITIL practitioners advise to keep driving benefits and maturity. Article
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Do you have the qualities of a good leader? Test your leadership IQ
The qualities of a good leader transcend industry, organization and circumstance. Do you know what it takes to be a good leader in IT? Take our quiz and find out. Quiz
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CIO management mistakes that can harm CIO careers, cause IT failures
Are you an effective CIO or senior IT leader, or are you poised for failure because you've made one of these mistakes? Here's what you might need to change before it's too late. Article
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Google Wave: A sea change for business collaboration, communication?
Businesses are getting caught up in the Google Wave, contemplating how such mashup collaboration technologies stand to change the way they operate internally and do business. Article
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Three ways to reach out to women in IT: Mentor, advocate, encourage
A dinner on women in IT focused on midlevel women in technology and their challenges in getting ahead. You might say that overcoming this gender gap means improving IT. Here are some of the ways we can all make that happen: News
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Culture management critical to ITSM and ITIL implementation
The goal of any ITSM program is not purchasing the tool or implementing the processes. Instead, it's about creating an organizational culture that will positively embrace these new best practices. Article
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Service portfolio management: Helping IT get back to business
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization. Article
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U.S. CIO Vivek Kundra on Data.gov, OpenID and government transparency
U.S. CIO Vivek Kundra explains how the federal government is working toward transparency and data sharing in a video interview from the Gov 2.0 Summit. Article
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Looking for low-cost business processes? Check out GE WorkOut and FTD
Six Sigma and Lean too intimidating? Too expensive? Our blogger takes a look at two alternatives. News
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CIO advice: IT strategies in a bad economy
CIOs should consider re-evaluating their IT strategies in this economy. Get advice on addressing ROI, innovating and achieving project success in this podcast. Podcast