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Warning: IT chargebacks can be harmful to the IT-business relationship
If you must engage in IT chargebacks, tread carefully because they can prove harmful to the IT-business relationship. Here are some reasons why our expert is not a big fan. The Real Niel
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How a CIO made a business case for a cloud computing solution
A cloud computing solution at Harvard Medical School illustrates the need for CIOs to articulate the business case and bring everyone into the process. News
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CIO Q&A: 2010 IT spending squeezed at Welch Foods, but no sour grapes
2010 IT spending at Welch Foods was slashed, and so was IT staff, due in part to a bad blow from Mother Nature. Find out why CIO Dave Jackson is not complaining. News
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IT chargeback process: Not always a best practice
IT chargeback process best practices can demonstrate the value of IT to the business, but chargeback pitfalls along the way challenge IT's role as a business partner. Tip
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Laying the foundation for ECM with records information management
Before your business thinks about buying an enterprise content management system, a deep dive into records information management could be in order. Take it from CIO Laura Fucci. Article
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What's data fungibility got to do with delivering business insight?
CIOs need to know about their data's fungibility if they hope to deliver business insight to the business, not just information. News
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IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
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Corporate business services: Repurpose to reap value and flexibility
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods. Article
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How CIOs are tackling IT business services creation
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets. Article
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Leaving the past behind and embracing the 'new normal' in IT
The very traits that made companies successful in the 20th century will cause them to fail in the "new normal," according to futurist John Seely Brown. Article