Leadership and strategic planning

Leadership and strategic planning News

  • March 31, 2015 31 Mar'15

    Six signs your customer service strategy is broken

    Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.

  • March 27, 2015 27 Mar'15

    Google's Wall Street CFO hire underscores value of CIO-CFO alliance

    Google is the latest of the tech giants hiring Wall Street hotshots. The CIO lesson? Partner with your CFO if you want to get ahead. Also in Searchlight: Facebook turns Messenger into an ecosystem; Twitter faces a gender bias lawsuit.

  • March 24, 2015 24 Mar'15

    Speed of innovation and other top CIO challenges

    Keeping up with the speed of innovation is only one of many hurdles today's CIOs must clear. In this #CIOChat recap, take a look at the top CIO challenges in today's digital era.

  • March 19, 2015 19 Mar'15

    What startups can teach CIOs about IT funding

    Getting the CEO and CFO to fork over funding for innovation IT projects is never easy. At the Fusion 2015 CEO-CIO Symposium, Gartner's Barbara Gomolski advised CIOs to look at how startups raise capital. Here are three tips.

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  • customer-centric

    Customer-centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Continue Reading

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines.  Continue Reading

  • Loss of focus chief reason for startup failure

    Too much passion, too little passion, too many cooks -- there are many factors that can lead to loss of focus and, ultimately, to startup failure. Continue Reading

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