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Chargeback process: An old model heralds changes in IT
With a chargeback process, the IT organization must not only think like a business, but also reorganize to include external services in its new role as trusted adviser. News
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IT chargeback adoption obstacles and benefits
CIOs debate the merits of IT chargeback as a holy grail of business efficiency. Article
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Does IT chargeback pave the way to outsourcing?
IT chargeback and the supply-and-demand model for IT impose fiscal discipline on business spending on technology. But do they lead to outsourcing? News
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Calculating ROI on IT projects is useful but not sufficient
Calculating ROI on IT projects is necessary and useful. ROI is only as good as the assumptions that go into it, however -- including a company's track record on project delivery. Article
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Deutsche Post DHL cuts IT budgets by half with a supply demand model
After moving to a supply demand model for IT, the German logistics giant Deutsche Post DHL cut its IT business expenditures by 50% and achieved better business-IT alignment. Article
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IT chargeback: A political hot potato is tossed up by cloud computing
Measured service is the point of cloud computing, but IT chargeback isn't as simple as it sounds: Consider the metrics, the process, and the pros and cons. News
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IT chargeback: A fundamental part of cloud computing takes shape
IT chargeback is being put to the test by cloud computing. Which metrics can be used to charge business units for IaaS, PaaS and SaaS? Article
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Enterprise resource planning management, the cloud and AT&T's pricing
Could enterprise resource planning management take on a different character in the cloud as a result of AT&T's new data-pricing plan for the iPhone? News
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Some IT budgets in recovery from recession
As the country emerges from the Great Recession, IT budgets are slowly peeking out at spending opportunities. Tops on the list: projects that got put on hold. Article
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Computer hardware upgrades and iPhone OS 4: When software spurs buying
It turns out iPhone OS 4 won't run on old hardware. In a similar vein, CIOs in 2010 are weighing computer hardware upgrades to keep up with business needs. News