Email Alerts
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A new acronym for the call center: Total Cost of Outsourcing (TCO)
Before you make an outsourcing decision, consider the associated costs from all angles. A call center expert has some tips on what to include in your analysis. Article
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With ROI, there's no finish line
Think of return on investment as a marathon, not a sprint. Experts say that quick numbers may satisfy CFOs, but real returns often don't come overnight. Article
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Managing IT after the recession: The good, the bad and the promising
Being a successful post-recession CIO requires solid management not only of IT, but also of IT employees, many of whom aren't too happy these days. Article
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Managing your wireless spending
Yankee Group says many users expense part of the wireless phone bill to their companies, but end up costing their firms more by purchasing phones on their own. Tip
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Why buy more networking equipment than you need?
It's time to break the hype cycle and get off the overspending treadmill. Tip
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CIOs must have IT and business sense to stay relevant, study says
Another study drives home the need for CIOs to be good businesspeople, not just good tech people. Without business sense, a CIO can be on the outside of the executive suite looking in. Article
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Report: Software buyers want to see business value
The hard sell is getting the cold shoulder from CIOs. Unless they like the feeling of a door hitting their backside, software salespeople need to appeal to a CIO's business needs. Article
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IDC: CIOs cautiously optimistic about IT spending
With IT spending going up, where will those precious dollars go? Analysts with IDC predict the path of the spending and offer some advice for CIOs: Take advantage of tax incentives while they last. Article
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Forrester: Increased IT spending will lead to new jobs
Updated numbers from Forrester Research hint to possible turnaround in U.S. job growth. Article
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IT-business alignment elusive for some
A recent survey shows that, while alignment between IT and business processes can improve a company's bottom line, very few are handling alignment right. Article