Email Alerts
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CRM any way you want it
Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership. Article
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VoIP more than hype
Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why. Article
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A dangerous gap: End users vs. executives
End users are fed up with IT execs who say one thing and do another. Article
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CIO survey reveals confidence dip
They may be hiring and spending this quarter, but plenty of CIOs are losing sleep over the current U.S. economic confusion. Article
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Retailers worldwide accelerate IT spending
A new survey says retailers worldwide will spend $31 billion in new IT investments. Article
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Compliance regulations bite into bottom line -- but for how long?
Now that most companies are meeting their compliance mandates, some wonder if IT security spending will take a hit. Article
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Getting real results by going virtual
When Deluxe Laboratories acquired a distribution business, it decided to let utility provider Savvis Communications worry about IT. Letting go is paying off. Article
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What CIOs should bring to the boardroom
Midmarket CIOs need to campaign for new technology spending the same way they fought for their jobs. Problem is, plenty of them don't know how. Article
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CIO Conversation: UPS VP Dave Barnes
Learn how UPS CIO Dave Barnes approaches IT and business strategy alignment, as well as supply chain management issues. Interview
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Getting control of runaway Microsoft Excel spreadsheets
Excel spreadsheets have run amok in many organizations. Here are five tips for reigning them in -- and making them prove their BI potential. Column