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ITSM/ITIL best practice process overview primer
ITSM methods have evolved to include specific ways to optimize assessment, planning and implementation of ITIL best practices. This report is an overview of ITSM and ITIL. Article
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Adapting ITIL to small and midsized enterprises
IT service management is a key weapon in the war to make IT more responsive to the business users it serves. Learn how to adapt ITIL to a small or midsized enterprise. Article
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CMDB, ITIL: Keeping track of IT assets
Too many companies today don't have an accurate IT asset management system, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT o... Article
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Welch's CIO strengthens the IT grapevine
Welch Foods CIO Larry Rencken keeps the juices flowing with new governing tools, compensation metrics and a determination to make IT a strategic partner at the 137-year-old grape cooperative. Article
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Ignore customer stress at your peril
What dooms a project? Users stressed out by change and by time spent away from their day jobs. Column
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The ingredients of project success
What do airline pilots, a chef, a magician and a doctor have in common? Techniques that lead to success. Column
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Reasons to get to know your end users' business
Project managers: Get in the trenches and get in touch with users' needs. Column
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CIO project expert: No pets, no strays
Successful project management relies on trimming your list -- and making sure pet projects aren't wasting resources. Article
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CIO alert: Watch out for project management stresses
What dooms a project? Users stressed out by change and by time spent away from their day jobs. Our project management expert tells you how to avoid trouble. Article
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Ten tactics for a happy new year
Gartner tells CIOs how to look good next year -- and keep CEOs in good spirits. Article