Email Alerts
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Take the sting out of user-developed apps with spreadsheet management
Folk wisdom has it that in the end, two things will remain: the cockroach and the spreadsheet. Your business needs spreadsheet management. Here are some tips on how to get started. Tip
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Don't let your IT service catalog go to waste: Six maintenance tips
You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf. Tip
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SOA best practices from Amtrak
Amtrak's chief SOA architect offers advice to CIOs on implementing SOA services, from creating a plan and choosing standards to governance and monitoring. Tip
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Botched IT outsourcing contract shows need for governance, SLAs
Virginia's $2 billion IT outsourcing contract has gone awry, with service interruptions and missed deadlines. Find out what lessons were learned on IT governance and clear SLAs. Tip
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SOA governance: How and why to build it into your SOA initiative
Service-oriented architecture governance prevents duplication of services and wins business buy-in. Here's how to start or improve your governance effort. Tip
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ITIL V3 is almost here: What should you expect?
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework? Tip
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ITIL training essential part of IT and business integration
As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselv... Tip
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ISO 20000 implementation: Addressing the common pitfalls
The ISO 20000 global standard includes the necessary requirements for an organization employing an IT service management system. Learn how to overcome common ISO 20000 implementation mistakes. Tip
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ITIL Version 3: Perfecting processes to solve problems
ITIL is a set of suggested standards and practices for setting up efficient processes to solve your IT and business problems. Here's a look at the enhancements being made in Version 3, which is set to be released later this year. Tip
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Governance: Project management rules
IT governance is all about process and prioritization. But wait. You also face long-term goals, budgets and project management challenges. Tip