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  • fishbone diagram

    A fishbone diagram, also called a cause and effect diagram or Ishikawa diagram, is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes.  


    DMADV is a process defined by Motorola as part of their Six Sigma management philosophy. DMADV is applied to new processes to make sure that they achieve Six Sigma quality. 

  • Leverage mobility and standardization for full virtualization benefits

    To reap full virtualization benefits, a Forrester analyst recommends CIOs leverage two key, sometimes overlooked, attributes the technology offers. 

  • Business relationships and IT innovation deliver success for CIOs

    Good business relationships and IT innovation deliver success at Thermo Fisher Scientific. Learn more in this video Q&A with VP and CIO Ina Kamenz. 

  • FMEA (failure mode and effective analysis)

    FMEA (failure mode and effective analysis) is a step-by-step approach for collecting knowledge about possible points of failure in a design, manufacturing process, product or service. 

  • Microsoft vs. Apple: Under the Surface

    The Microsoft vs. Apple saga continues with Surface, but enterprise domination is out of their hands. 

  • business services

    Business services is a general term that describes work that supports a business but does not produce a tangible commodity.  

  • business integration

    Business integration is a strategy wherein the goal is not only to sync IT and business cultures and objectives, but also to assimilate technology into business strategy and goals. 

  • The right tools for a distributed software development team

    Use these three must-have tools to get the most out of a distributed software development team, but keep developer personal preferences in mind. 

  • Making sure your business software stays business-ready

    Business software is the table stakes an organization needs to thrive. Here's how to assess whether your business applications are up to the task.