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Cloud computing helps firm bring call center in-house, integrate apps
Cloud computing allows a firm to bring its call center in-house to improve customer service, plus integrate applications and provide executive dashboards. Here's how. Article
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Using SaaS CRM for application integration gives users single sign-on
Learn how a financial services firm modernized system functionality by integrating SaaS CRM with 10 back-end systems in a $250k project. The result: time savings, new clients and big ROI. Tip
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On-demand data integration ties HD Supply to customers
HD Supply had six months to move its disparate suppliers and customers off Home Depot's legacy systems and onto a new platform. An on-demand data integration solution from Hubspan is helping to create a network of equals. Article
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Enterprise application integration and development: Special Report
Should I build or buy? The answer depends on what's right for your business. This special report looks at application development in the midmarket Web services, open source and agile development. And there is always offshoring. Supercast
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Five ways to streamline your application development process
An effective application development process requires project planning and requirements management. Learn more in this podcast. Podcast
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IBM flexes PLM muscles in midmarket
IBM has signed a joint marketing agreement with product data management (PDM) vendor UGS, strengthening its presence in the small and medium-sized business (SMB) market. News
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EAI software helps grocer streamline business processes, save money
Tibco's EAI software helped a 125-year-old wholesale grocer give its legacy COBOL mainframe applications a new lease on life, saving the grocer money in the process. CIO Zeke Duge is reaping the benefits. Article
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Slow application response time has negative effect on remote workers
Thanks to numerous overseas employees, slow application response times were wreaking havoc at SNL Financial, but an application accelerator got the company back up to speed. Tip
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Make the business case for enterprise information integration
Enterprise information integration (EII) services allow organizations to gather, analyze and present data in real time. The on-demand feature of EII is just one of four value points CIOs use to sell the benefits of this service to the CEO. Tip
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CIO alert: Don't risk ignoring service-oriented architectures
A year ago, service-oriented architecture stood at the crossroads of promise and cynicism. Now it tops CIO agendas. Article