Email Alerts
-
Information systems management isn't the problem; CIO learns he is
Landing his first CIO position by railing against IT's information systems management habits, now seasoned CIO Niel Nickolaisen shares ITSM lessons. Tip
-
Apply lean principles to ITSM for continuous service improvement
Applying lean principles to IT services management not only helps CIOs cut the fat, but find a balance for continuous service improvement. Tip
-
Free IT service catalog templates for the CIO
Creating and updating an IT service catalog can keep your business running smoothly. Check out these free IT service catalog templates on the Web. Tip
-
Change management process: Put the brakes on bad behavior
Learn ways to put a stop to behaviors that disrupt the change management process, and to apply IT know-how to business process management. Tip
-
Eliminating change management process chokeholds
Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Tip
-
Don't let your IT service catalog go to waste: Six maintenance tips
You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf. Tip
-
IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
-
Implementing Lean methodologies promotes IT, business agility
Implementing Lean methodologies helps IT organizations eliminate wasteful processes and promote IT and business agility, our CIO columnist says. Read more about implementing Lean. The Real Niel
-
Complementing your ITIL framework with other process methodologies
ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. Learn how to leverage mixed process methodologies. Tip
-
The range of ITIL training tools and techniques and how they add value
Learn how to incorporate ITIL training tools such as simulation workshops, process modules and use cases into your ITIL service management training. Tip