Enterprise ITIL and ITSM

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  • Review the latest trends in ITSM and ITIL best practices

    Many enterprises find that implementing ITSM and ITIL best practices leads to improved efficiencies and lower costs. Review our latest ITSM and ITIL content and take our quiz. 

  • FAQ: IT and organizational change management

    The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management. 

  • ITIL and ITSM best practices for process improvement

    ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide. 

  • Do you have the qualities of a good leader? Test your leadership IQ

    The qualities of a good leader transcend industry, organization and circumstance. Do you know what it takes to be a good leader in IT? Take our quiz and find out. 

  • FAQ: Understanding the ITIL framework

    The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools. 

  • Lean IT principles: A FAQ for CIOs

    Lean thinking is the process of incorporating Lean principles into an enterprise. This FAQ shows how Lean thinking works and how IT is benefiting from this improvement methodology. 

  • FAQ: How does the Six Sigma methodology benefit IT?

    The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology. 

  • ITSM guidance: An expert video series

    IT Service Management (ITSM) best practices, including ITIL, ISO and COBIT, allow organizations to build strong internal structures for alignment, integration, security and more. In this ITSM video series, you'll hear from leading industry experts on... 

  • Understanding ITIL: Adopting and adapting processes must come first

    ITIL is growing in popularity among IT leaders. However, many CIOs don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation. 

  • IT Infrastructure Library strategies guide for CIOs

    The IT Infrastructure Library (ITIL) is designed to help IT professionals improve processes within their organizations. Learn more about setting IT Infrastructure Libraries strategies, including training and educating IT staff on ITIL, tackling the c...