Out with the old 'Boola Boola' and in with ITIL

Effecting a culture change in a venerable institution is hard. CIO Len Peters remade Yale's IT services in six months by insisting on ITIL training.
Information systems management from a product POV

Landing his first CIO position by railing against IT's information systems management habits, now seasoned CIO Niel Nickolaisen shares ITSM lessons.
Lean principles lead to ITSM optimization

Applying lean principles to IT services management not only helps CIOs cut the fat, but find a balance for continuous service improvement.
Newest trends in IT shifting CIO concerns

The newest trends in IT are shifting CIO concerns. Learn about the driving forces behind these shifts in this video interview with Shvetank Shah.

Enterprise ITIL and ITSM

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ITIL V3 CIO Mediacast

ITIL version 3 has arrived! Now what? Get the lowdown on the latest version of the IT Infrastructure Library with podcasts from SearchCIO.com. Webcast and podcast serie
ITIL strategies for CIOs

ITIL-related feature stories, tips, columns and media from CIO Decisions and SearchCIO.com. Supercast
10 ways to improve IT service quality and reduce costs using an ITIL CMDB

This webcast debunks common Configuration Management Database (CMDB) myths and shows how to improve IT service quality while reducing costs with an ITIL CMDB. Webcast
ITIL FAQs, Part 1

Get the answers to the most frequently asked questions about ITIL here. FAQ

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