Information systems management from a product POV

Landing his first CIO position by railing against IT's information systems management habits, now seasoned CIO Niel Nickolaisen shares ITSM lessons.
Lean principles lead to ITSM optimization

Applying lean principles to IT services management not only helps CIOs cut the fat, but find a balance for continuous service improvement.
Newest trends in IT shifting CIO concerns

The newest trends in IT are shifting CIO concerns. Learn about the driving forces behind these shifts in this video interview with Shvetank Shah.
Free IT service catalog templates for the CIO

Creating and updating an IT service catalog can keep your business running smoothly. Check out these free IT service catalog templates on the Web.

Enterprise ITIL and ITSM

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ITIL version 3: Perfecting processes to solve problems

ITIL is a set of suggested standards and practices for setting up efficient processes to solve your IT and business problems. Here's a look at the enhancements being made in version 3, which is set to be released later this year. Article | 01 Jul 2006
ITIL, a data center's yellow brick road

The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power. Article | 16 May 2006
ITIL best practices: Wellness at your service

Cincinnati Children's Hospital's Karen Maas is turning a creaky help desk into a well-oiled ITIL-based service desk. Now nurses and doctors can focus on making children better. Article | 12 Apr 2006
ITIL worship: The new set of best practices

The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations. Article | 30 Mar 2006
Top-shelf governance with ITIL

Two CIOs lead the charge with Information Technology Infrastructure Libraries -- the British-born methodology that converts IT from reactive to proactive. Article | 22 Feb 2006

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