Enterprise ITIL and ITSM

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  • ITSM measurement in vogue in the enterprise

    Many companies are investing in third-party or in-house IT service management tools. But how are CIOs measuring their success or failure? Learn about the various ITSM measurement and audit tools available today. 

  • ITIL version 3: Perfecting processes to solve problems

    ITIL is a set of suggested standards and practices for setting up efficient processes to solve your IT and business problems. Here's a look at the enhancements being made in version 3, which is set to be released later this year. 

  • ITIL, a data center's yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power. 

  • ITIL best practices: Wellness at your service

    Cincinnati Children's Hospital's Karen Maas is turning a creaky help desk into a well-oiled ITIL-based service desk. Now nurses and doctors can focus on making children better. 

  • ITIL worship: The new set of best practices

    The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations. 

  • Top-shelf governance with ITIL

    Two CIOs lead the charge with Information Technology Infrastructure Libraries -- the British-born methodology that converts IT from reactive to proactive.