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Service portfolio management: Helping IT get back to business
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization. Article | 15 Sep 2009
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Uniting ITSM, PPM process methodologies yields IT management benefits
ITSM and PPM are typically separate disciplines, but integrating them can increase visibility, help with budgeting and more. Learn more about this dynamic duo. Article | 02 Sep 2009
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Effective ITIL project leadership: Plan-Do-Check-Act
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas. Article | 01 Sep 2009
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Six Sigma, ITIL, other business processes cut IT costs in lean times
Business processes such as Lean Six Sigma and ITIL are better ways to reduce your IT costs than just blindly making cuts, say Forrester experts. Article | 02 Dec 2008
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How Allstate used ITIL to achieve IT and business alignment
Allstate has used ITIL to standardize change management and bring IT into alignment with the company's business goals. So far, the process is working. Article | 17 Jun 2008
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10 ITIL implementation mistakes and fixes
An IT Infrastructure Library (ITIL) implementation requires changes for people and processes. Pink Elephant notes the top 10 ITIL deployment mistakes and how to overcome them. Article | 12 Mar 2008
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ITIL v3: Tackling the beast
A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups. Column | 20 Feb 2008
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The year's most controversial information technology management issues
SearchCIO.com editors take a look at controversial issues facing CIOs. Read them again, if for nothing else but to whet your appetite for a good argument. Article | 02 Jan 2008
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Top 10 things IT managers should know about implementing ITIL
What are some of the best ways to approach ITIL implementation projects? Find out here. Article | 01 Dec 2007
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ITIL v3 Service Operation: FAQs on Book 4
ITIL expert Don Cox answers user questions about ITIL Core Practice Book 4: Service Operation. Article | 18 Sep 2007