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ITIL framework and IT outsourcing a formidable duo
An ITIL framework has proven useful as a relationship-building tool for enterprise organizations pursuing IT infrastructure outsourcing. News | 12 Mar 2010
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IT infrastructure outsourcing, multisourcing boosted by ITIL framework
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL. Article | 11 Mar 2010
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Balanced scorecard founder on the business value of IT
Balanced scorecard framework co-developer Robert Kaplan discusses IT strategy and the ways CIOs can demonstrate the business value of IT. Article | 09 Mar 2010
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The road to agile IT runs through IT services management and PPM
Agile IT can be realized with IT services management best practices and project portfolio management, but IT leaders need to clean house first. Article | 20 Jan 2010
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ITIL best practices and lessons for the new year
The value of implementing ITIL best practices is clear to IT, but not always to the business. Find out how some ITIL users increased ITIL adoption in 2009 and get tips for 2010. Article | 30 Dec 2009
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Agile development methodology not easy but worth the effort, users say
The agile methodology is giving development organizations the "speed they need" to respond to changes in the market and bring more value to the business faster. Here's how. Article | 28 Oct 2009
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Lean thinking in IT: Case studies and advice from practitioners
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how. Article | 15 Oct 2009
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Maturing an ITIL strategy beyond incident, problem, change management
Some ITIL implementations stall once IT gets incident, problem and change management under control. Here's what ITIL practitioners advise to keep driving benefits and maturity. Article | 01 Oct 2009
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ITIL case study: ITIL best practices at two financial services firms
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here. Article | 01 Oct 2009
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Culture management critical to ITSM and ITIL implementation
The goal of any ITSM program is not purchasing the tool or implementing the processes. Instead, it's about creating an organizational culture that will positively embrace these new best practices. Article | 16 Sep 2009