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ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News | 08 Sep 2011
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Expedia's quest for IT process excellence
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence. CIO Innovators | 25 Aug 2011
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IT will shift to a hybrid cloud and become an IT services broker
IT executives and experts explain why a hybrid cloud could be the IT services model of the future, and how hybrid IT will change IT as we know it. News | 03 Aug 2011
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The fundamentals of launching an IT service catalog
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority. News | 01 Sep 2010
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Getting clarity on the ITIL framework from ITIL's chief architect
Some 30 years after it began, the ITIL framework can still furrow the brow. Where do you start? Can you choose between V2 and V3? We get some clarity from two ITIL experts. News | 31 Aug 2010
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Corporate business services: Repurpose to reap value and flexibility
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods. Article | 04 Aug 2010
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How CIOs are tackling IT business services creation
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets. Article | 03 Aug 2010
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ITIL best practices for small to midsized organizations
ITIL methodologies can bolster IT service delivery and operations, but they can also be a challenge. Learn how to tackle the framework with our roundup of ITIL best practices. Article | 21 Jul 2010
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Pillars of cloud provisioning: self-service, automation and policy
CIOs can control cloud provisioning with governance around self-service and automation, while embracing an on-demand, "business technology" approach. Article | 08 Jun 2010
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IT management frameworks: What's missing?
Even the most comprehensive IT management frameworks appear to have gaps, leaving CIOs to fill in the blanks. News | 23 Mar 2010