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project scope
Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines. Definition
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IT service catalog
An IT service catalog, sometimes called an IT service portfolio, is a list of available technology resources and offerings within an organization. The catalog contains information about deliverables, prices, contact points and processes for requestin... Definition
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business services
Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Definition
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corporate social responsibility (CSR)
Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights. Definition
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information governance
Information governance is a holistic approach to managing corporate information by implementing processes, roles, standards and metrics that treat information as a valuable business asset and mitigate risk. Definition
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gap analysis
A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... Definition
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organizational change management (OCM)
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. Definition