Enterprise ITIL and ITSM

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  • two-speed IT

    Two-speed IT is the concept that strategic planning for an IT department should include a fast track that allows some projects to be implemented quickly. 

  • lean management

    Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency an... 

  • information governance

    Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. 

  • ITIL v3

    ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT). 

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines.  

  • IT service catalog

    An IT service catalog, sometimes called an IT service portfolio, is a list of available technology resources and offerings within an organization. The catalog contains information about deliverables, prices, contact points and processes for requestin... 

  • business services

    Business services is a general term that describes work that supports a business but does not produce a tangible commodity.  

  • corporate social responsibility (CSR)

    Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights.  

  • gap analysis

    A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... 

  • organizational change management (OCM)

    Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management.