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Six Sigma, ITIL, other business processes cut IT costs in lean times
Business processes such as Lean Six Sigma and ITIL are better ways to reduce your IT costs than just blindly making cuts, say Forrester experts. Article
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How Allstate used ITIL to achieve IT and business alignment
Allstate has used ITIL to standardize change management and bring IT into alignment with the company's business goals. So far, the process is working. Article
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IT asset management focus drives Toyota Motorsport
With a more focused asset management process, Toyota Motorsport trimmed system redundancy, saving $450,000 a year. Tip
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ITSM guidance: An expert video series
IT Service Management (ITSM) best practices, including ITIL, ISO and COBIT, allow organizations to build strong internal structures for alignment, integration, security and more. In this ITSM video series, you'll hear from leading industry experts on... Videos
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ITIL market update: Expert podcast series
In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more. Podcast
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ITIL: Top five tips to kick-start your strategy
ITIL V3 marks its one-year anniversary this month. Here are some tips for CIOs who are ready to kick-start their ITIL strategy. Tip
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ITIL qualifications board to take up issue of V3 certification
Can the new ITIL certifications turn IT from a "collection of cowboys" into a profession? They'd better, says an ITIL author. Tip
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10 ITIL implementation mistakes and fixes
An IT Infrastructure Library (ITIL) implementation requires changes for people and processes. Pink Elephant notes the top 10 ITIL deployment mistakes and how to overcome them. Article
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ITIL v3: Tackling the beast
A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups. Column
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Five ways to justify a CMDB implementation: Expert podcast
A CMDB is essential to any large enterprise's IT Service Management plan. Here are five tried and true justifications for deploying a CMDB. Podcast