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Review the latest trends in ITSM and ITIL best practices
Many enterprises find that implementing ITSM and ITIL best practices leads to improved efficiencies and lower costs. Review our latest ITSM and ITIL content and take our quiz. Quiz
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organizational change management (OCM)
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. Definition
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Lean ITIL strategy in lean times
As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management (ITSM) frameworks for guidance. Learn how to adopt or advance your ITSM strategy to streamline IT and build an efficient, ... E-Book
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Agile development methodology not easy but worth the effort, users say
The agile methodology is giving development organizations the "speed they need" to respond to changes in the market and bring more value to the business faster. Here's how. Article
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Lean thinking in IT: Case studies and advice from practitioners
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how. Article
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FAQ: IT and organizational change management
The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management. FAQ
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ITIL and ITSM best practices for process improvement
ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide. CIO Briefing
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Maturing an ITIL strategy beyond incident, problem, change management
Some ITIL implementations stall once IT gets incident, problem and change management under control. Here's what ITIL practitioners advise to keep driving benefits and maturity. Article
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ITIL case study: ITIL best practices at two financial services firms
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here. Article
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Do you have the qualities of a good leader? Test your leadership IQ
The qualities of a good leader transcend industry, organization and circumstance. Do you know what it takes to be a good leader in IT? Take our quiz and find out. Quiz