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IT management frameworks: What's missing?
Even the most comprehensive IT management frameworks appear to have gaps, leaving CIOs to fill in the blanks. News
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IT in 2010: Keeping up with the latest IT management trends
Running IT in 2010 requires CIOs to consider ITSM methodologies, vendor contract renegotiations and investments in new technologies. Have you kept up with IT management trends? Quiz
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ITIL framework and IT outsourcing a formidable duo
An ITIL framework has proven useful as a relationship-building tool for enterprise organizations pursuing IT infrastructure outsourcing. News
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IT infrastructure outsourcing, multisourcing boosted by ITIL framework
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL. Article
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Balanced scorecard founder on the business value of IT
Balanced scorecard framework co-developer Robert Kaplan discusses IT strategy and the ways CIOs can demonstrate the business value of IT. Article
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Implementing Lean methodologies promotes IT, business agility
Implementing Lean methodologies helps IT organizations eliminate wasteful processes and promote IT and business agility, our CIO columnist says. Read more about implementing Lean. The Real Niel
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The road to agile IT runs through IT services management and PPM
Agile IT can be realized with IT services management best practices and project portfolio management, but IT leaders need to clean house first. Article
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ITIL best practices and lessons for the new year
The value of implementing ITIL best practices is clear to IT, but not always to the business. Find out how some ITIL users increased ITIL adoption in 2009 and get tips for 2010. Article
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FAQ: Implementing an IT service catalog
An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process. FAQ
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Business service management software and tools for IT service delivery
Learn how business service management software and tools can help better align IT with the business and improve governance and service delivery. Podcast