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Don't let your IT service catalog go to waste: Six maintenance tips
You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf. Tip
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IT chargeback management tips and turnoffs
In this guide, experts offer guidance on IT chargeback management, a process that some believe does more harm than good. Tutorial
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The fundamentals of launching an IT service catalog
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority. News
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Getting clarity on the ITIL framework from ITIL's chief architect
Some 30 years after it began, the ITIL framework can still furrow the brow. Where do you start? Can you choose between V2 and V3? We get some clarity from two ITIL experts. News
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IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
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Corporate business services: Repurpose to reap value and flexibility
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods. Article
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How CIOs are tackling IT business services creation
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets. Article
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ITIL best practices for small to midsized organizations
ITIL methodologies can bolster IT service delivery and operations, but they can also be a challenge. Learn how to tackle the framework with our roundup of ITIL best practices. Article
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Tips for developing a lean integration strategy
This excerpt from "Lean Integration: An Integration Factory Approach to Business Agility," offers seven lean integration principles and the skills needed to make them work. Book Excerpt
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Pillars of cloud provisioning: self-service, automation and policy
CIOs can control cloud provisioning with governance around self-service and automation, while embracing an on-demand, "business technology" approach. Article