Email Alerts
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Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News
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2012 IT budgets favor BI projects, end-to-end IT services delivery
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services. News
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ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News
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Expedia's quest for IT process excellence
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence. CIO Innovators
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ITIL and ITSM program guide for enterprise CIOs
CIO Briefing
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IT will shift to a hybrid cloud and become an IT services broker
IT executives and experts explain why a hybrid cloud could be the IT services model of the future, and how hybrid IT will change IT as we know it. News
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corporate social responsibility (CSR)
Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights. Definition
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information governance
Information governance is a holistic approach to managing corporate information by implementing processes, roles, standards and metrics that treat information as a valuable business asset and mitigate risk. Definition
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gap analysis
A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... Definition
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IT management FAQ guides for enterprise IT strategies
In these IT management FAQ guides, get answers to frequently asked questions about technologies and methodologies such as ITIL, Lean thinking, Six Sigma, Agile and more. FAQ