Email Alerts
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business services
Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Definition
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Three steps to better line-of-business services delivery
Measure, analyze and standardize for better line-of-business services delivery. News
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Four ways to improve your change management strategy
What creates the most bottlenecks when it comes to a change management strategy? One expert outlines the biggest offenders. News
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Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News
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Shared services strategy guide for enterprise CIOs
CIO Briefing
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IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News
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Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News
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IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News
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IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News
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Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News