Enterprise ITIL and ITSM

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  • ITIL v3 Service Strategy: FAQs on Book 1

    ITIL expert David Pultorak answers common questions about the new ITIL Service Strategy Core Practice Book 1.  Article

  • IT Infrastructure Library strategies guide for CIOs

    The IT Infrastructure Library (ITIL) is designed to help IT professionals improve processes within their organizations. Learn more about setting IT Infrastructure Libraries strategies, including training and educating IT staff on ITIL, tackling the c...  CIO Briefing

  • ITIL V3: Stakeholder coordination is key to success

    In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.  Column

  • ITIL framework finds new stakeholders with V3

    In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.  Column

  • ITIL tough but worth it, says midmarket telco firm

    Just another process? Perhaps. But for one firm, going from no process to being process-centric turned it into a well-tuned IT organization.  Article

  • ITIL V3 CIO Mediacast

    ITIL version 3 has arrived! Now what? Get the lowdown on the latest version of the IT Infrastructure Library with podcasts from SearchCIO.com.  Webcast and podcast serie

  • ITIL V3 a 'substantial update' in approach to IT services

    The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.  Article

  • ITIL V3 is almost here: What should you expect?

    ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?  Tip

  • ITIL training essential part of IT and business integration

    As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselv...  Tip

  • ITIL process success: Get people on your side

    Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.  Column

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