Enterprise ITIL and ITSM

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  • two-speed IT

    Two-speed IT is the concept that strategic planning for an IT department should include a fast track that allows some projects to be implemented quickly. Continue Reading

  • ITSM principles boost service levels and free up IT resources

    Far from bogging down your IT organization, ITSM principles free up IT resource capacity. Expert contributor Neil Nickolaisen explains. Continue Reading

  • lean management

    Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency ... Continue Reading

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