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Enterprise ITIL and ITSM News
May 31, 2017
SearchCIO's Instagram snapshot of the 2017 MIT CIO Symposium explores the major sessions and themes of the event.
February 16, 2016
Gonzaga University is building upon its cloud-based ITSM system, as it deals with an expanding number of Internet-enabled devices -- from wireless speakers to sprinkler systems.
September 09, 2015
ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.
August 20, 2015
Don't call Informatica's Ginna Raahauge a CIO; she's a 'CIO-plus.'
Enterprise ITIL and ITSM Get Started
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Strategic CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but there's a good chance that's a move ahead of its time. Continue Reading
Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. Continue Reading
An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled. Continue Reading
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Business velocity has changed the approach to service delivery and the IT value stream. Achieving 'fast flow' through optimization of IT processes can enable better, faster IT. Continue Reading
With two-speed IT delivery gaining popularity, it is time to dispel the myths about bimodal IT operations and understand the modes of deployment being used. Kurt Marko explains. Continue Reading
More businesses are considering a two-speed IT strategy to help them maintain stability while being agile enough to deliver successful business outcomes. Kurt Marko explains. Continue Reading
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Multisourcing can boost IT and business agility, but the approach can also spiral out of control. The SIAM model aims to ensure delivery is seamless and strategic. Continue Reading
Analytics, security, data privacy and IT specialization loom large for 2017. Here is my CIO guide for surviving another whirlwind year. Continue Reading
In the bimodal IT model -- in which IT tasks and operations are divided into two distinct approaches -- there are different priorities and strategies for each mode. Kurt Marko explains. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
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An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading