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Enterprise ITIL and ITSM News
February 16, 2016
Gonzaga University is building upon its cloud-based ITSM system, as it deals with an expanding number of Internet-enabled devices -- from wireless speakers to sprinkler systems.
September 09, 2015
ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.
August 20, 2015
Don't call Informatica's Ginna Raahauge a CIO; she's a 'CIO-plus.'
August 13, 2014
At John Deere, two-speed IT enables agile and waterfall development approaches to live side by side.
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Outsourcing describes when an individual or company performs tasks or provides services for another company -- executing tasks that could have been or are normally done in-house. In this outsourcing definition, learn about the reasons for the ... Continue Reading
In the bimodal IT model -- in which IT tasks and operations are divided into two distinct approaches -- there are different priorities and strategies for each mode. Kurt Marko explains. Continue Reading
With two-speed IT delivery gaining popularity, it is time to dispel the myths about bimodal IT operations and understand the modes of deployment being used. Kurt Marko explains. Continue Reading
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More businesses are considering a two-speed IT strategy to help them maintain stability while being agile enough to deliver successful business outcomes. Kurt Marko explains. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
ITSM expert George Spalding says that the key to solving problems between embedded IT and central IT is a common language based on services and not technology components. Continue Reading
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There's nothing new about a company's internal and external customers expecting faster and less costly IT service delivery, says SearchCIO columnist and former CIO Harvey Koeppel. Neither is it extraordinary that IT organizatinos must move many ... Continue Reading
If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. CTO Niel Nickolaisen speaks from experience. Continue Reading
Harvey Koeppel understands how hard it is to deliver ITSM support for a digital business world. Here are seven ways to ensure you can follow the new ITSM roadmap. Continue Reading
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An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading
IT transformation expert Derek Lonsdale says there are four main things centralized IT must do to reduce the use of and minimize the impact of shadow IT. Continue Reading