Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

Enterprise ITIL and ITSM News

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  • IT incident report

    An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled. Continue Reading

  • problem

    A problem, in an IT service management (ITSM) context, is an issue that could cause an incident. Continue Reading

  • outsourcing

    Outsourcing describes when an individual or company performs tasks or provides services for another company -- executing tasks that could have been or are normally done in-house. In this outsourcing definition, learn about the reasons for the ... Continue Reading

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Evaluate Enterprise ITIL and ITSM Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Enterprise ITIL and ITSM

Learn to apply best practices and optimize your operations.

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Problem Solve Enterprise ITIL and ITSM Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

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