Enterprise ITIL and ITSM News
February 16, 2016
Gonzaga University is building upon its cloud-based ITSM system, as it deals with an expanding number of Internet-enabled devices -- from wireless speakers to sprinkler systems.
September 09, 2015
ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.
August 20, 2015
Don't call Informatica's Ginna Raahauge a CIO; she's a 'CIO-plus.'
August 13, 2014
At John Deere, two-speed IT enables agile and waterfall development approaches to live side by side.
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Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. Continue Reading
An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled. Continue Reading
A problem, in an IT service management (ITSM) context, is an issue that could cause an incident. Continue Reading
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With two-speed IT delivery gaining popularity, it is time to dispel the myths about bimodal IT operations and understand the modes of deployment being used. Kurt Marko explains. Continue Reading
More businesses are considering a two-speed IT strategy to help them maintain stability while being agile enough to deliver successful business outcomes. Kurt Marko explains. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
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Analytics, security, data privacy and IT specialization loom large for 2017. Here is my CIO guide for surviving another whirlwind year. Continue Reading
In the bimodal IT model -- in which IT tasks and operations are divided into two distinct approaches -- there are different priorities and strategies for each mode. Kurt Marko explains. Continue Reading
There's nothing new about a company's internal and external customers expecting faster and less costly IT service delivery, says SearchCIO columnist and former CIO Harvey Koeppel. Neither is it extraordinary that IT organizatinos must move many ... Continue Reading
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An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading
Find out why it's so important for centralized IT departments to fix IT service management problems as part of their efforts to minimize and mitigate shadow IT. Continue Reading