-
ITIL and ITSM best practices for process improvement
ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide. CIO Briefing
-
Do you have the qualities of a good leader? Test your leadership IQ
The qualities of a good leader transcend industry, organization and circumstance. Do you know what it takes to be a good leader in IT? Take our quiz and find out. Quiz
-
FAQ: Understanding the ITIL framework
The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools. FAQ
-
FAQ: Lean thinking for IT
Lean thinking is the process of incorporating Lean principles into an enterprise. This FAQ shows how Lean thinking works and how IT is benefiting from this improvement methodology. FAQ
-
FAQ: How does the Six Sigma methodology benefit IT?
The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology. FAQ
-
ITSM guidance: An expert video series
IT Service Management (ITSM) best practices, including ITIL, ISO and COBIT, allow organizations to build strong internal structures for alignment, integration, security and more. In this ITSM video series, you'll hear from leading industry experts on... Videos
-
Understanding ITIL: Adopting and adapting processes must come first
ITIL is growing in popularity among IT leaders. However, many CIOs don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation. Research Report
-
IT Infrastructure Library strategies guide for CIOs
The IT Infrastructure Library (ITIL) is designed to help IT professionals improve processes within their organizations. Learn more about setting IT Infrastructure Libraries strategies, including training and educating IT staff on ITIL, tackling the c... CIO Briefing
-
ITIL V3 CIO Mediacast
ITIL version 3 has arrived! Now what? Get the lowdown on the latest version of the IT Infrastructure Library with podcasts from SearchCIO.com. Webcast and podcast serie
-
ITIL strategies for CIOs
ITIL-related feature stories, tips, columns and media from CIO Decisions and SearchCIO.com. Supercast
- See More: Essential Knowledge on Enterprise ITIL and ITSM
-
Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News | 31 Jan 2012
-
IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News | 17 Jan 2012
-
Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News | 16 Jan 2012
-
IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News | 11 Jan 2012
-
IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News | 10 Jan 2012
-
Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News | 03 Jan 2012
-
2012 IT budgets favor BI projects, end-to-end IT services delivery
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services. News | 05 Dec 2011
-
ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News | 08 Sep 2011
-
Expedia's quest for IT process excellence
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence. CIO Innovators | 25 Aug 2011
-
IT will shift to a hybrid cloud and become an IT services broker
IT executives and experts explain why a hybrid cloud could be the IT services model of the future, and how hybrid IT will change IT as we know it. News | 03 Aug 2011
- See More: News on Enterprise ITIL and ITSM
-
Don't let your IT service catalog go to waste: Six maintenance tips
You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf. Tip
-
IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
-
Implementing Lean methodologies promotes IT, business agility
Implementing Lean methodologies helps IT organizations eliminate wasteful processes and promote IT and business agility, our CIO columnist says. Read more about implementing Lean here. The Real Niel
-
Complementing your ITIL framework with other process methodologies
ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. Learn how to leverage mixed process methodologies. Tip
-
The range of ITIL training tools and techniques and how they add value
Learn how to incorporate ITIL training tools such as simulation workshops, process modules and use cases into your ITIL service management training. Tip
-
IT asset management focus drives Toyota Motorsport
With a more focused asset management process, Toyota Motorsport trimmed system redundancy, saving $450,000 a year. Tip
-
ITIL: Top five tips to kick-start your strategy
ITIL V3 marks its one-year anniversary this month. Here are some tips for CIOs who are ready to kick-start their ITIL strategy. Tip
-
ITIL qualifications board to take up issue of V3 certification
Can the new ITIL certifications turn IT from a "collection of cowboys" into a profession? They'd better, says an ITIL author. Tip
-
Building a CMDB: A guide to management and deployment
Building a CMDB and making service improvements is essential at most large organizations, but justifying costs is not easy. This guide offers CMDB management and deployment advice. Tip
-
ITIL V3 is almost here: What should you expect?
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework? Tip
- See More: Tips on Enterprise ITIL and ITSM
-
corporate social responsibility (CSR)
Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights. Definition
-
information governance
Information governance is a holistic approach to managing corporate information by implementing processes, roles, standards and metrics that treat information as a valuable business asset and mitigate risk. Definition
-
organizational change management (OCM)
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. Word
-
gap analysis
A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... Word
-
Business service management software and tools for IT service delivery
Learn how business service management software and tools can help better align IT with the business and improve governance and service delivery. Podcast
-
ITIL training: The benefits of e-learning
ITIL training via an e-learning model offers benefits including flexible delivery and technical compatibility and performance. Learn more about the benefits of ITIL e-learning. Video
-
ITIL market update: Expert podcast series
In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more. Podcast
-
Five ways to justify a CMDB implementation: Expert podcast
A CMDB is essential to any large enterprise's IT Service Management plan. Here are five tried and true justifications for deploying a CMDB. Podcast
-
Tips for ITIL implementation
David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation. Podcast
-
Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News
-
Shared services strategy guide for enterprise CIOs
CIO Briefing
-
IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News
-
Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News
-
IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News
-
IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News
-
Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News
-
2012 IT budgets favor BI projects, end-to-end IT services delivery
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services. News
-
ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News
-
Expedia's quest for IT process excellence
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence. CIO Innovators
- See More: All on Enterprise ITIL and ITSM
About Enterprise ITIL and ITSM
The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.