Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

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  • outsourcing

    Outsourcing describes when an individual or company performs tasks or provides services for another company -- executing tasks that could have been or are normally done in-house. In this outsourcing definition, learn about the reasons for the ... Continue Reading

  • Bimodal IT model: Strategies vary for modes 1 and 2

    In the bimodal IT model -- in which IT tasks and operations are divided into two distinct approaches -- there are different priorities and strategies for each mode. Kurt Marko explains. Continue Reading

  • Bimodal IT operations: Myths vs. facts

    With two-speed IT delivery gaining popularity, it is time to dispel the myths about bimodal IT operations and understand the modes of deployment being used. Kurt Marko explains. Continue Reading

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Evaluate Enterprise ITIL and ITSM Vendors & Products

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Manage Enterprise ITIL and ITSM

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Problem Solve Enterprise ITIL and ITSM Issues

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