Enterprise ITIL and ITSM

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  • Prescriptive analytics: Conquer the next business frontier

    Is an optimized future within our grasp? With prescriptive analytics, it just might be. Businesses have long used data analytics to find out what happened and why. Today, some companies are using prescriptive analytics tools to identify what might ha... 

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    In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, ... 

  • Lean ITIL strategy in lean times

    As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management (ITSM) frameworks for guidance. Learn how to adopt or advance your ITSM strategy to streamline IT and build an efficient, ... 

  • lean management

    Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency an... 

  • information governance

    Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. 

  • ITIL v3

    ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT). 

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines.  

  • IT service catalog

    An IT service catalog, sometimes called an IT service portfolio, is a list of available technology resources and offerings within an organization. The catalog contains information about deliverables, prices, contact points and processes for requestin... 

  • business services

    Business services is a general term that describes work that supports a business but does not produce a tangible commodity.  

  • corporate social responsibility (CSR)

    Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights.  

  • gap analysis

    A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... 

  • organizational change management (OCM)

    Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. 

About Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.