Email Alerts
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Shared services strategy guide for enterprise CIOs
CIO Briefing
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ITIL and ITSM program guide for enterprise CIOs
CIO Briefing
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IT management FAQ guides for enterprise IT strategies
In these IT management FAQ guides, get answers to frequently asked questions about technologies and methodologies such as ITIL, Lean thinking, Six Sigma, Agile and more. FAQ
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Enterprise governance guide for CIOs and IT executives
An enterprise governance program is key to the IT success of many organizations. Learn how to properly govern IT assets and resources and align IT governance and compliance. CIO Briefing
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IT chargeback management tips and turnoffs
In this guide, experts offer guidance on IT chargeback management, a process that some believe does more harm than good. Tutorial
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Tips for developing a lean integration strategy
This excerpt from "Lean Integration: An Integration Factory Approach to Business Agility," offers seven lean integration principles and the skills needed to make them work. Book Excerpt
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IT in 2010: Keeping up with the latest IT management trends
Running IT in 2010 requires CIOs to consider ITSM methodologies, vendor contract renegotiations and investments in new technologies. Have you kept up with IT management trends? Quiz
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FAQ: Implementing an IT service catalog
An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process. FAQ
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Review the latest trends in ITSM and ITIL best practices
Many enterprises find that implementing ITSM and ITIL best practices leads to improved efficiencies and lower costs. Review our latest ITSM and ITIL content and take our quiz. Quiz
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FAQ: IT and organizational change management
The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management. FAQ
- See More: Essential Knowledge on Enterprise ITIL and ITSM
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Three steps to better line-of-business services delivery
Measure, analyze and standardize for better line-of-business services delivery. News | 22 May 2012
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Four ways to improve your change management strategy
What creates the most bottlenecks when it comes to a change management strategy? One expert outlines the biggest offenders. News | 01 May 2012
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Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News | 31 Jan 2012
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IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News | 17 Jan 2012
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Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News | 16 Jan 2012
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IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News | 11 Jan 2012
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IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News | 10 Jan 2012
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Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News | 03 Jan 2012
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2012 IT budgets favor BI projects, end-to-end IT services delivery
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services. News | 05 Dec 2011
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ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News | 08 Sep 2011
- See More: News on Enterprise ITIL and ITSM
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Don't let your IT service catalog go to waste: Six maintenance tips
You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf. Tip
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IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers. The Real Niel
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Implementing Lean methodologies promotes IT, business agility
Implementing Lean methodologies helps IT organizations eliminate wasteful processes and promote IT and business agility, our CIO columnist says. Read more about implementing Lean. The Real Niel
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Complementing your ITIL framework with other process methodologies
ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. Learn how to leverage mixed process methodologies. Tip
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The range of ITIL training tools and techniques and how they add value
Learn how to incorporate ITIL training tools such as simulation workshops, process modules and use cases into your ITIL service management training. Tip
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IT asset management focus drives Toyota Motorsport
With a more focused asset management process, Toyota Motorsport trimmed system redundancy, saving $450,000 a year. Tip
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ITIL: Top five tips to kick-start your strategy
ITIL V3 marks its one-year anniversary this month. Here are some tips for CIOs who are ready to kick-start their ITIL strategy. Tip
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ITIL qualifications board to take up issue of V3 certification
Can the new ITIL certifications turn IT from a "collection of cowboys" into a profession? They'd better, says an ITIL author. Tip
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Building a CMDB: A guide to management and deployment
Building a CMDB and making service improvements is essential at most large organizations, but justifying costs is not easy. This guide offers CMDB management and deployment advice. Tip
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ITIL V3 is almost here: What should you expect?
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework? Tip
- See More: Tips on Enterprise ITIL and ITSM
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corporate social responsibility (CSR)
Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives concerned with community development, the environment and human rights. Definition
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information governance
Information governance is a holistic approach to managing corporate information by implementing processes, roles, standards and metrics that treat information as a valuable business asset and mitigate risk. Definition
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gap analysis
A gap is sometimes spoken of as "the space between where we are and where we want to be." A gap analysis is undertaken as a way to bridge that space. It provides a foundation for measuring the investment of time, money and human resources that's requ... Definition
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organizational change management (OCM)
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. Definition
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Business service management software and tools for IT service delivery
Learn how business service management software and tools can help better align IT with the business and improve governance and service delivery. Podcast
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ITIL training: The benefits of e-learning
ITIL training via an e-learning model offers benefits including flexible delivery and technical compatibility and performance. Learn more about the benefits of ITIL e-learning. Video
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ITIL market update: Expert podcast series
In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more. Podcast
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Five ways to justify a CMDB implementation: Expert podcast
A CMDB is essential to any large enterprise's IT Service Management plan. Here are five tried and true justifications for deploying a CMDB. Podcast
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Tips for ITIL implementation
David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation. Podcast
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Three steps to better line-of-business services delivery
Measure, analyze and standardize for better line-of-business services delivery. News
-
Four ways to improve your change management strategy
What creates the most bottlenecks when it comes to a change management strategy? One expert outlines the biggest offenders. News
-
Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News
-
Shared services strategy guide for enterprise CIOs
CIO Briefing
-
IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News
-
Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News
-
IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News
-
IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News
-
Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News
-
2012 IT budgets favor BI projects, end-to-end IT services delivery
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services. News
- See More: All on Enterprise ITIL and ITSM
About Enterprise ITIL and ITSM
The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.