By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
Enterprise ITIL and ITSM News
October 31, 2017
In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.
May 31, 2017
SearchCIO's Instagram snapshot of the 2017 MIT CIO Symposium explores the major sessions and themes of the event.
February 16, 2016
Gonzaga University is building upon its cloud-based ITSM system, as it deals with an expanding number of Internet-enabled devices -- from wireless speakers to sprinkler systems.
September 09, 2015
ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.
Enterprise ITIL and ITSM Get Started
Bring yourself up to speed with our introductory content
In this second tip in a series on IT service automation, the global CIO calls an urgent meeting of his executive team then gives the summer intern the floor. Continue Reading
Why does IT exist? In the second part of his essay on the evolution of IT, George Spalding makes the case for value transformation and explains the role of DevOps in making it happen. Continue Reading
Strategic CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but there's a good chance that's a move ahead of its time. Continue Reading
Evaluate Enterprise ITIL and ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
In 2003, we were told IT didn't matter and posed a risk to the business. CIOs have been reacting to those alarums ever since. It's time for a change, says this ITSM expert. Continue Reading
Business velocity has changed the approach to service delivery and the IT value stream. Achieving 'fast flow' through optimization of IT processes can enable better, faster IT. Continue Reading
With two-speed IT delivery gaining popularity, it is time to dispel the myths about bimodal IT operations and understand the modes of deployment being used. Kurt Marko explains. Continue Reading
Manage Enterprise ITIL and ITSM
Learn to apply best practices and optimize your operations.
In this third tip in a series on service automation, the global CIO searches for and finds a service automation framework. Continue Reading
As digitization forces companies to rethink IT ops, CIOs are learning that a successful ITSM strategy creates a delicate balance between reliability, agility and speed. Continue Reading
Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading