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  • Shop Talk: CRM

    Shop Talk: CRM 

  • SAP's entry muddles the hosted CRM market

    With the arrival of SAP's long-awaited on-demand CRM offering, which competitor is hurt the most and who will emerge? 

  • Analyze this -- Anger management software

    Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level. 

  • SAP set to launch hosted CRM

    SAP plans to enter the hosted CRM market in 2006 and will make an announcement to that effect as early as February, according to remarks from CEO Henning Kagermann. 

  • Driving IT strategy: Zipcar's Roy Russell

    Zipcar's information technology leader discusses the company's growth and IT strategy. 

  • Killer apps? Get ready to wait

    CIO Les Johnson puts his ERP hopes on hold while typical project delays eat up time. But killer apps await. 

  • Zipcar shifts into high gear

    Roy Russell is vice president and No. 1 IT guy at Zipcar, a Cambridge, Mass.-based company that is six years old and profitable with annual revenues of $15 million. He's also married to Robin Chase, company co-founder. Chase and her business partner... 

  • Kenneth Cole finds SAP a good fit

    Retailer Kenneth Cole went shopping, and wound up buying SAP's NetWeaver platform to pump up its sales operations. 

  • Number of at-home agents to skyrocket

    The number of contact center agents working from home is set to explode over the next three years. One reason? VoIP. 

  • Information technology trends: Open source, offshoring, Web 2.0

    Former TechTarget editor-in-chief Paul Gillin predicts the top 10 technology trends for 2006, including open source, Web 2.0, blogging, offshoring and convergence.