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  • The biggest customers aren't always best

    A Portland supply company found that its biggest customer was costing it money. Now its sales force is focused on margins over revenue. 

  • Companies going all in for on-demand, not just CRM

    Some firms are moving their entire IT operations into on-demand, and Salesforce.com is helping them do it with its new release. 

  • Is IBM the real winner in the CRM SaaS wars?

    Through partnerships with the top on-demand CRM providers, IBM is clearly positioning itself to take advantage of SaaS popularity. 

  • CRM rising

    From the ashes of failed enterprise-level CRM projects has come foresight for midmarket companies in their quest for customer understanding. 

  • CIOs seek out information management tools

    CIOs are getting buried under mounds of data, but IBM claims to have the tools to help them take information management to the next level. 

  • CRM suites for SMBs

    Salesforce.com may be the No. 1 hosted CRM software, but there are plenty of alternatives with more services and smaller price tags for SMBs. 

  • Taking aim at Salesforce.com, hosted CRM

    The co-founder of Salesnet predicts a three- to five-year run of strong demand for on-demand CRM and is ready to challenge Salesforce.com. 

  • Analytics tool a slam dunk for Celtics

    The Boston Celtics use data analytics to increase ticket sales and evaluate players. Better analytics ultimately means better basketball games, according to the team. 

  • Compliance, maturity drive CDI growth

    The market for CDI software continues to explode, doubling last year, with more record growth expected until 2010, according to Gartner. 

  • Hosted application helps CompUSA turn product reviews into insight

    Using a hosted application, the computer retailer is using reviews to increase loyalty and improve its site.