Email Alerts
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Sanlam gets a new look on life with customer data
Sanlam Life achieved a unified view of the customer by relying on a system that identified the most trustworthy data sources. Article | 10 Feb 2005
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Another report predicts CRM growth in SMBs
While spending on CRM will ratchet up in SMBs, so will the hype, warns a Gartner report. News | 31 Jan 2005
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Home is where the call center is
New research suggests that an increasing number of companies are opting to outsource their call centers to a highly exotic place: suburbia. Article | 28 Dec 2004
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2005 predictions for ROI, open source, CRM and more
SearchCIO's ROI and IT investment expert, Rebecca Wettemann, offers her predictions of the IT market for the coming year. Article | 22 Dec 2004
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As deadline nears, opinions weigh on side of failure for Oracle
A failed takeover of PeopleSoft Inc. could mean new life for the struggling developer of enterprise applications. But don't expect an end to the courtroom drama just yet. Article | 18 Nov 2004
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CRM success requires more than money and a mandate
It's a good start to have an ample budget and a commitment to making CRM work -- but it's only the tip of the iceberg. This month, columnist Lisa Loftis of Intelligent Solutions, Inc. delves into the critical factors of CRM success. Article | 09 Jun 2004
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Face-off: Hosted CRM
Is it really cheaper, faster and simpler? Our editors go toe-to-toe on the merits (or lack thereof) of the hosted model. Article | 15 Mar 2004
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A customer focus works in a down economy
In this down economy, don't sell your customer relations short. In fact, focusing on existing customers may be more important now than it is during good times. Article | 23 Jul 2003
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Oracle takeover caps wild week in enterprise applications market
Oracle's takeover bid of PeopleSoft ends a watershed week in the enterprise applications space. Article | 06 Jun 2003
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Oracle plans takeover bid of PeopleSoft
Oracle has announced its intention to make a takeover bid for PeopleSoft and has offered $16 per share. Article | 06 Jun 2003