Email Alerts
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ERP, CRM drive modest hiring gains in tight market
CIOs are hiring, but for very specific purposes -- and according to a new survey, it's likely they'll have to up the ante in order to get the very best talent. Article | 20 Jun 2006
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CIO Decisions 2006: Easing growing pains with a CRM-VoIP cocktail
Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition. Article | 14 Jun 2006
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Taking corporate openness to the next level
Some organizations are turning to social media formats to communicate with internal and external clients. But columnist Paul Gillin cautions that all this openness can leave you vulnerable to both positive and negative feedback. Column | 27 Apr 2006
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Report finds SAP winning war with Oracle
A new report from Forrester Research finds that SAP has the edge in its long-standing battle with Oracle. News | 06 Apr 2006
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Hybrid CRM deployments trickle in
Despite the benefits cited by analysts and vendors alike, companies deploying both on-demand and on-premise CRM are few and far between. Article | 23 Mar 2006
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Modeling tool teaches company biggest customers not always best
A Portland supply company found that its biggest customer was costing it money and now its sales force is focused on margins over revenue. Article | 21 Mar 2006
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Companies going all in for on-demand, not just CRM
Some firms are moving their entire IT operations into on-demand, and Salesforce.com is helping them do it with its new release. Article | 07 Mar 2006
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CRM rising
From the ashes of failed enterprise-level CRM projects has come foresight for midmarket companies in their quest for customer understanding. News | 01 Mar 2006
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CIOs seek out information management tools
CIOs are getting buried under mounds of data, but IBM claims to have the tools to help them take information management to the next level. Article | 21 Feb 2006
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Analytics tool a slam dunk for Celtics
The Boston Celtics use data analytics to increase ticket sales and evaluate players. Better analytics ultimately means better basketball games, according to the team. Article | 09 Feb 2006