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Analytics tool a slam dunk for Celtics
The Boston Celtics use data analytics to increase ticket sales and evaluate players. Better analytics ultimately means better basketball games, according to the team. Article
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Compliance, maturity drive CDI growth
The market for CDI software continues to explode, doubling last year, with more record growth expected until 2010, according to Gartner. Article
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Hosted application helps CompUSA turn product reviews into insight
Using a hosted application, the computer retailer is using reviews to increase loyalty and improve its site. Article
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SAP's entry muddles the hosted CRM market
With the arrival of SAP's long-awaited on-demand CRM offering, which competitor is hurt the most and who will emerge? Article
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Analyze this -- Anger management software
Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level. Article
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SAP set to launch hosted CRM
SAP plans to enter the hosted CRM market in 2006 and will make an announcement to that effect as early as February, according to remarks from CEO Henning Kagermann. Article
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Driving IT strategy: Zipcar's Roy Russell
Zipcar's information technology leader discusses the company's growth and IT strategy. Interview
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Killer apps? Get ready to wait
CIO Les Johnson puts his ERP hopes on hold while typical project delays eat up time. But killer apps await. Column
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Kenneth Cole finds SAP a good fit
Retailer Kenneth Cole went shopping, and wound up buying SAP's NetWeaver platform to pump up its sales operations. Article
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Number of at-home agents to skyrocket
The number of contact center agents working from home is set to explode over the next three years. One reason? VoIP. Article