Email Alerts
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The (other) big payoff from self-service
From online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream. Tip
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As deadline nears, opinions weigh on side of failure for Oracle
A failed takeover of PeopleSoft Inc. could mean new life for the struggling developer of enterprise applications. But don't expect an end to the courtroom drama just yet. Article
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A quick guide to ROI with mySAP CRM
CIOs share tips on how to make sure mySAP CRM produces for you. Tip
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CRM ROI 101
A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. Here's some advice on setting your ROI game plan. Tip
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CRM success requires more than money and a mandate
It's a good start to have an ample budget and a commitment to making CRM work -- but it's only the tip of the iceberg. This month, columnist Lisa Loftis of Intelligent Solutions, Inc. delves into the critical factors of CRM success. Article
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Face-off: Hosted CRM
Is it really cheaper, faster and simpler? Our editors go toe-to-toe on the merits (or lack thereof) of the hosted model. Article
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CRM ROI: Fact or fiction?
What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI expert. Tip
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A customer focus works in a down economy
In this down economy, don't sell your customer relations short. In fact, focusing on existing customers may be more important now than it is during good times. Article
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Oracle takeover caps wild week in enterprise applications market
Oracle's takeover bid of PeopleSoft ends a watershed week in the enterprise applications space. Article
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Oracle plans takeover bid of PeopleSoft
Oracle has announced its intention to make a takeover bid for PeopleSoft and has offered $16 per share. Article