Email Alerts
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CRM any way you want it
Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership. Article
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SAP nails Home Depot deal
At a time when SAP and Oracle are fighting each other for retail customers, SAP announces a humdinger of a deal with Home Depot. Article
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ODMA (Open Document Management API or Application Program Interface)
ODMA (Open Document Management API or Application Program Interface) is an industry standard interface for managing documents that allows users to store, retrieve, and share them with security and version control. Definition
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Salesforce makes customization an option
Multiforce is the newest Salesforce product to target businesses who want to customize hosted software for their unique, vertical needs. Article
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Security, privacy keys to CRM
High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience. News
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Sanlam gets a new look on life with customer data
Sanlam Life achieved a unified view of the customer by relying on a system that identified the most trustworthy data sources. Article
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Another report predicts CRM growth in SMBs
While spending on CRM will ratchet up in SMBs, so will the hype, warns a Gartner report. News
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Home is where the call center is
New research suggests that an increasing number of companies are opting to outsource their call centers to a highly exotic place: suburbia. Article
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2005 predictions for ROI, open source, CRM and more
SearchCIO's ROI and IT investment expert, Rebecca Wettemann, offers her predictions of the IT market for the coming year. Article
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Brother International: A story of CRM ROI
Brother International CIO Dennis Upton says mySAP CRM has paid off in ways he never could have imagined. Tip