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SearchCIO.com at CIO Decisions Conference, Aug. 3-4, 2005
A roundup of articles from the CIO Decisions conference. For more articles, visit CIODecisions.com . Special Report
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Business process improvement is about more than efficiency gains
Business process improvement begins with efficiency gains, but BPM goals are becoming more about external customers and rapid, real-time improvements. News | 21 Nov 2011
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CIOs: Align technology and marketing strategy to meet customer needs
CIOs explain how a combined technology and marketing strategy helps companies respond to customers, and why business must serve customers differently. News | 28 Sep 2011
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Sentiment analysis turns social media into customer intelligence
Sentiment analysis tools are creating a kind of customer intelligence that online marketers are finding beats traditional market research. News | 31 May 2011
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Subaru CIO gets technology to align with business goals
Subaru CIO Brian Simmermon replaced more than 90% of the company's technology to remove silos and redundancy, and to align with business goals. News | 11 May 2011
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Customer feedback management tools advance, but still no social media
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. Article | 30 Nov 2009
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Customer feedback management: Is anybody listening?
Who is responsible for customer feedback management, and how do you centralize and distribute this information? News | 20 Nov 2009
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Cloud computing helps firm bring call center in-house, integrate apps
Cloud computing allows a firm to bring its call center in-house to improve customer service, plus integrate applications and provide executive dashboards. Here's how. Article | 03 Mar 2009
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On-demand data integration ties HD Supply to customers
HD Supply had six months to move its disparate suppliers and customers off Home Depot's legacy systems and onto a new platform. An on-demand data integration solution from Hubspan is helping to create a network of equals. Article | 29 Jul 2008
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Software development process is too slow, SAP CEO says
The chairman and CEO of the world's largest business software company says software development is too slow. Amen to that, SAP. Article | 06 Dec 2007
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CRM projects fail because users say 'no thanks'
New research shows that about one-third of CRM projects fail. Sales reps don't want to use the technology, experts have found. It's up to you to show them the way. Article | 18 Oct 2007
- See More: News on Enterprise CRM software
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Using SaaS CRM for application integration gives users single sign-on
Learn how a financial services firm modernized system functionality by integrating SaaS CRM with 10 back-end systems in a $250k project. The result: time savings, new clients and big ROI. Tip
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Self-service technologies help companies help themselves
Self-service technologies not only put employees and customers in control, but also reduce costs and lets workers focus on the important things. Tip
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With ERP, implementation is just step one
After Willamette Valley deployed its new ERP system, it discovered training employees and setting expectations were just as important as the technology. Tip
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On-demand cuts costs, increases success rate of CRM
Hosted customer relationship management (CRM) vendors are winning over customers with offerings that are cheaper and easier to implement than on-premise products. Tip
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SAP software on-demand: The hidden costs
SAP software, including CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could add fees. Tip
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Brother International: A story of CRM ROI
Brother International CIO Dennis Upton says mySAP CRM has paid off in ways he never could have imagined. Tip
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The (other) big payoff from self-service
From online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream. Tip
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A quick guide to ROI with mySAP CRM
CIOs share tips on how to make sure mySAP CRM produces for you. Tip
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CRM ROI 101
A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. Here's some advice on setting your ROI game plan. Tip
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CRM ROI: Fact or fiction?
What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI expert. Tip
- See More: Tips on Enterprise CRM software
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sustainability risk management (SRM)
Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental policies. Word
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CFO (Chief Financial Officer)
Word
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CEO (Chief Executive Officer)
CEO (Chief Executive Officer) is a top-ranking corporate position. Word
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Business Process Modeling Notation (BPMN)
Business Process Modeling Notation (BPMN) is a method of illustrating business processes in the form of a diagram similar to a flowchart... (Continued) Word
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spoliation
Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action. (Continued) Word
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employee assistance program (EAP)
An employee assistance program (EAP) is an arrangement between a corporation, academic institution or government agency and its employees that provides a variety of support programs for the employees... (Continued) Word
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Bullfighter
Word
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executive dashboard
An executive dashboard is a computer interface that displays the vital information corporate officers need to help them effectively run an enterprise... (Continued) Word
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winner's curse
Word
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H-1B
Word
- See More: Definitions on Enterprise CRM software
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Business process improvement is about more than efficiency gains
Business process improvement begins with efficiency gains, but BPM goals are becoming more about external customers and rapid, real-time improvements. News
-
CIOs: Align technology and marketing strategy to meet customer needs
CIOs explain how a combined technology and marketing strategy helps companies respond to customers, and why business must serve customers differently. News
-
Sentiment analysis turns social media into customer intelligence
Sentiment analysis tools are creating a kind of customer intelligence that online marketers are finding beats traditional market research. News
-
Subaru CIO gets technology to align with business goals
Subaru CIO Brian Simmermon replaced more than 90% of the company's technology to remove silos and redundancy, and to align with business goals. News
-
Customer feedback management tools advance, but still no social media
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. Article
-
Customer feedback management: Is anybody listening?
Who is responsible for customer feedback management, and how do you centralize and distribute this information? News
-
Cloud computing helps firm bring call center in-house, integrate apps
Cloud computing allows a firm to bring its call center in-house to improve customer service, plus integrate applications and provide executive dashboards. Here's how. Article
-
Using SaaS CRM for application integration gives users single sign-on
Learn how a financial services firm modernized system functionality by integrating SaaS CRM with 10 back-end systems in a $250k project. The result: time savings, new clients and big ROI. Tip
-
sustainability risk management (SRM)
Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental policies. Word
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On-demand data integration ties HD Supply to customers
HD Supply had six months to move its disparate suppliers and customers off Home Depot's legacy systems and onto a new platform. An on-demand data integration solution from Hubspan is helping to create a network of equals. Article
- See More: All on Enterprise CRM software
About Enterprise CRM software
Enterprise customer relationship management (CRM) software and programs help any sales force take better care of its customers. For IT, making sure enterprise CRM software is constantly available and on point is key. Find the latest on CRM solutions, including news, tips and other resources, in this section.