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SearchCIO.com at CIO Decisions Conference, Aug. 3-4, 2005
A roundup of articles from the CIO Decisions conference. For more articles, visit CIODecisions.com . Special Report
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The history of business intelligence and analytics and what comes next
A look back at the history of business intelligence and analytics reveals where data analytics has been, where it stands, and where it’s going. CIO Matters | 01 Mar 2013
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CIO and IT team do the heavy lifting in Bally business transformation
Bally Total Fitness CIO Guy Thier is driving business transformation via mobile apps, social media, CRM and a deep knowledge of operations. CIO Innovator | 15 Jan 2013
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Operating, selling, living in the moment with real-time data
Knowing thy customer today means knowing people on a deep level, moment by moment, in their digital and physical worlds. Real-time data helps. CIO Matters | 11 Jan 2013
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2012 election shows power of data analysis to personalize customers
What can the 2012 election teach CIOs about data analysis? Collecting the right data is important, but using it to change behavior is what matters. News | 08 Jan 2013
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What the Queen of Soul can teach about social CRM
In this week's roundup of interesting items from around the Web, we present a musical key to social CRM, Google's search for love and more. News | 18 Jun 2012
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Of motherhood and mobile strategy
In this week's roundup, we make a highly unscientific link between motherhood and mobile strategy and get a glimpse of Siri's possible true calling. News | 12 May 2012
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Do CIOs care about gaining a competitive advantage?
Do CIOs care enough about gaining a competitive advantage—or is collegiality the secret of success in IT? News | 04 May 2012
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Forward-looking CIOs need to focus on app dev skewed toward mobile
App dev now is taking center stage because meeting customers' real-world information needs is not just nice, it's necessary to being able to compete. News | 03 May 2012
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VMware CIO: Bringing the consumer experience to the enterprise
Investing in the consumer experience with a social media and mobile slant ranks among VMware CIO Mark Egan's top five ways to create business value. CIO Innovators | 02 May 2012
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Miami Dolphins using analytics technology to get home-field advantage
Miami Dolphins CTO Tery Howard turns to analytics technology and IBM to make Sun Life Stadium all that it can be. News | 29 Mar 2012
- See more News on Enterprise CRM software
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Using SaaS CRM for application integration gives users single sign-on
Learn how a financial services firm modernized system functionality by integrating SaaS CRM with 10 back-end systems in a $250k project. The result: time savings, new clients and big ROI. Tip
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Self-service technologies help companies help themselves
Self-service technologies not only put employees and customers in control, but also reduce costs and lets workers focus on the important things. Tip
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With ERP, implementation is just step one
After Willamette Valley deployed its new ERP system, it discovered training employees and setting expectations were just as important as the technology. Tip
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On-demand cuts costs, increases success rate of CRM
Hosted customer relationship management (CRM) vendors are winning over customers with offerings that are cheaper and easier to implement than on-premise products. Tip
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SAP software on-demand: The hidden costs
SAP software, including CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could add fees. Tip
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Brother International: A story of CRM ROI
Brother International CIO Dennis Upton says mySAP CRM has paid off in ways he never could have imagined. Tip
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The (other) big payoff from self-service
From online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream. Tip
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A quick guide to ROI with mySAP CRM
CIOs share tips on how to make sure mySAP CRM produces for you. Tip
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CRM ROI 101
A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. Here's some advice on setting your ROI game plan. Tip
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CRM ROI: Fact or fiction?
What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI expert. Tip
- See more Tips on Enterprise CRM software
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microtargeting
Microtargeting is (also called micro-targeting or micro-niche targeting) is a marketing strategy that uses consumer data and demographics to identify individuals or small groups of like-minded individuals and influence their thoughts or actions. Definition
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data science
Data science is the study of where information comes from, what it represents and how it can be turned into a valuable resource in the creation of business and IT strategies. Definition
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Reddit
Reddit is a social news website and forum where stories are socially curated and promoted by site members. The site name is a play on the words "I read it." Definition
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121 (one-to-one)
In Internet e-commerce, 121 is short for one-to-one, the philosophy that treating each customer as a special individual is a more successful approach than treating customers as a group of similar individuals. Definition
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applicant tracking system (ATS)
An applicant tracking system (ATS), also called a candidate management system, is a software application designed to help an enterprise recruit employees more efficiently. Definition
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B2B (Business2Business or Business-to-Business)
On the Internet, B2B (business-to-business), also known as e-biz, is the exchange of products, services, or information between businesses rather than between businesses and consumers. Definition
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Business Process Modeling Notation (BPMN)
Business Process Modeling Notation (BPMN) is a method of illustrating business processes in the form of a diagram similar to a flowchart... (Continued) Definition
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sustainability risk management (SRM)
Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental policies. Definition
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California Security Breach Information Act (SB-1386)
In the United States, the California Security Breach Information Act (SB-1386) is a California state law requiring organizations that maintain personal information about individuals to inform those individuals if the security of their information is ... Definition
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Government Information Awareness (GIA)
Government Information Awareness (GIA) is a Web site dedicated to making it easy for U.S. citizens to know more about their government and is somewhat the reverse of the government's Terrorism Information Awareness (TIA) program, which aims at knowin... Definition
- See more Definitions on Enterprise CRM software
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New York Life CEO extols business benefits of social media strategies
New York Life RPS CEO Dave Castellani talks about the business benefits of a social media strategy and IT's role in shaping it. News
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The history of business intelligence and analytics and what comes next
A look back at the history of business intelligence and analytics reveals where data analytics has been, where it stands, and where it’s going. CIO Matters
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New York Life CEO extols business benefits of social media strategies
New York Life RPS CEO Dave Castellani talks about the business benefits of a social media strategy and IT's role in shaping it. News
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microtargeting
Microtargeting is (also called micro-targeting or micro-niche targeting) is a marketing strategy that uses consumer data and demographics to identify individuals or small groups of like-minded individuals and influence their thoughts or actions. Definition
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CIO and IT team do the heavy lifting in Bally business transformation
Bally Total Fitness CIO Guy Thier is driving business transformation via mobile apps, social media, CRM and a deep knowledge of operations. CIO Innovator
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Operating, selling, living in the moment with real-time data
Knowing thy customer today means knowing people on a deep level, moment by moment, in their digital and physical worlds. Real-time data helps. CIO Matters
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2012 election shows power of data analysis to personalize customers
What can the 2012 election teach CIOs about data analysis? Collecting the right data is important, but using it to change behavior is what matters. News
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data science
Data science is the study of where information comes from, what it represents and how it can be turned into a valuable resource in the creation of business and IT strategies. Definition
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Reddit
Reddit is a social news website and forum where stories are socially curated and promoted by site members. The site name is a play on the words "I read it." Definition
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What the Queen of Soul can teach about social CRM
In this week's roundup of interesting items from around the Web, we present a musical key to social CRM, Google's search for love and more. News
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Of motherhood and mobile strategy
In this week's roundup, we make a highly unscientific link between motherhood and mobile strategy and get a glimpse of Siri's possible true calling. News
- See more All on Enterprise CRM software
About Enterprise CRM software
Enterprise customer relationship management (CRM) software and programs help any sales force take better care of its customers. For IT, making sure enterprise CRM software is constantly available and on point is key. Find the latest on CRM solutions, including news, tips and other resources, in this section.