Email and messaging management

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  • IM too critical a business app to ban

    Despite reported security risks, CIOs shouldn't ban employees from using instant messaging (even if they could). 

  • The best in email marketing

    Forrester Research has identified the some of the best vendors in email marketing and predicts future trends for this evolving market segment. 

  • Cardinals join VoIP league

    The St. Louis Cardinals will open the 2006 season with a new player on the team -- Internet Protocol telephony from SBC Communications and Cisco Systems 

  • VoIP for SMBs: Cutting edge and cutting costs

    Thinking of VoIP? So is everybody else. Yankee Group offers some pointers for cutting through the hype. 

  • VoIP and SOX: Tricky recipe for CIOs

    Adam I. Cohen is a partner in the litigation department in the New York office of Weil, Gotshal & Manges LLP. Nationally recognized for his work on discovery and document retention issues associated with electronic information, he is the co-author of... 

  • The best-laid VoIP plans

    A Forrester Research case study spotlights Social Security Administration CIO Thomas Hughes' model approach to VoIP. 

  • CIO deletes e-mail outsourcing contract

    CIO Vic Fischer pulled the plug on an e-mail outsourcing contract when he realized it was adding to the user confusion it was intended to fix. 

  • CIOs 'old school' with communication

    CIOs may be in the business of high tech, but when it comes to communicating among themselves, just hand them the phone. And that's the way it should be, according to one CIO watcher. 

  • Dos and don'ts for e-mail and IM policy review

    Cyber law Scott Nathan and The ePolicy Institute have some advice on putting together a company e-mail and IM policy. 

  • Spam, viruses top messaging pros' woes

    What e-mail problems keep CIOs up at night? A recent study got to the bottom of managers' messaging worries.