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Call center management for CIOs
Watch, listen and read more strategic and management advice on call centers. Supercast
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Case study: When outsourcing goes awry
View Oregon Cutting System Group VP Barry J. Brunetto's CIO Decisions 2006 presentation here. Presentation
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Global sourcing: What you need to know to make it work
There is no disputing that global sourcing is on the rise; the U.S. alone imported more than $1.3 trillion worth of goods and services in 2001. It is similarly obvious why offshore sourcing is so attractive: most companies report a 10% to 35% cost sa... Research Report
- See More: Essential Knowledge on Domestic outsourcing
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Cloud-based BI tools a trend with legs
Some are using them already; others want to but aren't. Everyone, however, seems to be talking about cloud-based business intelligence tools. News | 27 Jan 2012
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A weak economy is redefining domestic IT outsourcing, but does it pay?
Can domestic outsourcing providers compete with skilled Indian providers and other offshore options? Experts explain why CIOs should do the calculation. News | 23 Jun 2011
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No matter an outsourcing contract's size, governance is an inside job
No matter how big the outsourcing contract, accountability should be an inside job. CIO Linda Jojo explains why outsourcing is all about governance. News | 14 Jun 2011
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The recession behind them, are CIOs facing an IT hiring crisis?
After three years of IT budget cuts and layoffs, are CIOs facing an IT hiring crisis? For CIOs at a recent conference, the answer is yes. News | 09 Mar 2011
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IT offshore outsourcing markets, options on the rise, Gartner says
The never-ending quest to cut IT costs is opening up new IT offshoring markets. Here are a look at Gartner's latest assessment and a new index from IT advisory firm TPI Inc. News | 01 Feb 2011
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Six questions for building an effective outsourcing strategy
Knowing what not to outsource is not always as obvious as it seems, according to sourcing experts. Here are six questions to help you build an effective outsourcing strategy. News | 22 Dec 2010
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Picking an outsourcing service provider? Avoid these four mistakes
If 2011 is like 2010, choosing the right outsourcing service provider and getting the deal off to the right start will be critical for CIOs. Here are four mistakes to avoid. News | 29 Nov 2010
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Data center colocation: Lock in prices now, experts advise
Demand for data center colocation is up, and so are the prices, prompting a debate over whether investments in colocation services match the ROI. News | 01 Sep 2010
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Data center outsourcing dilemma: CIOs weigh in on owning vs. renting
Is it better to own or rent data center space? CIOs are seeking more modular, green data center designs and considering data center outsourcing, as consolidation takes precedence. News | 31 Aug 2010
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Does IT chargeback pave the way to outsourcing?
IT chargeback and the supply-and-demand model for IT impose fiscal discipline on business spending on technology. But do they lead to outsourcing? News | 15 Jul 2010
- See More: News on Domestic outsourcing
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SaaS applications help Bosley consolidate apps, cut maintenance costs
SaaS applications are helping the hair restoration provider cut maintenance costs, consolidate applications and centralize data for business intelligence. Tip
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IT outsourcing in 2009 and beyond: Lessons learned for the new year
IT outsourcing in 2009 ebbed and flowed with the economic recession. What lessons did enterprise CIOs learn that they will carry into their IT outsourcing plans in 2010 and beyond? Tip
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Insourcing IT application development and management: A how-to guide
Insourcing your IT application development and management can bring you closer to your mission-critical applications and data. Learn how to bring application work back in-house. Tip
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Botched IT outsourcing contract shows need for governance, SLAs
Virginia's $2 billion IT outsourcing contract has gone awry, with service interruptions and missed deadlines. Find out what lessons were learned on IT governance and clear SLAs. Tip
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Cost reduction tips for your strategic sourcing contracts
CIOs should revisit their strategic sourcing contracts and work closely with their suppliers to analyze current spending and achieve maximum cost reductions. Tip
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Midsized outsourcer perfect fit for midmarket firm
At Church's Chicken, outsourcing IT operations to IBM seemed like a recipe for success. But a smaller, Indian-based firm proved a better value and a better fit than the behemoth Big Blue. Tip
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Benefits of outsourcing go beyond pricing
Companies are looking beyond low-cost options when evaluating the many benefits of outsourcing. As the outsourcing market becomes more price competitive, business value and governance become the top drivers for IT outsourcing. Tip
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Remote backup: Making the business case to your CEO
CIOs are being forced to take a closer look at their remote backup plans as they staff more off-site workers and face continual compliance concerns. Tip
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Vendor management key to outsourcing success
Vendor management is key to your outsourcing success. Better in-house contract management could help keep the rope from breaking completely. Tip
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ASP vs. SaaS: What's the difference?
ASPs and SaaS providers both offer customers application hosting options. But how are they different? This article explains the difference between these two models and how to effectively choose the best one for your hosting needs. Tip
- See More: Tips on Domestic outsourcing
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Benefits of outsourcing
Why do you think companies outsource? What benefits does outsourcing provide them? Ask the Expert
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Mitigating outsourcing risks
What pointers can you give to mitigate outsourcing risks? Ask the Expert
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The state of outsourcing
Ask the Expert
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The importance of outsourcing
Ask the Expert
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IT outsourcing strategy
An IT outsourcing strategy is a plan derived from assessing which IT functions are better performed by an IT outsourcing service provider than by an organization's internal IT department. Definition
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multisourcing (multi-sourcing)
Multisourcing (multi-sourcing) is an outsourcing approach, most frequently employed by large enterprises, whereby IT operations and technology infrastructure are contracted to a series of vendors, rather than kept in-house or contracted to a select f... Definition
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Cloud-based BI tools a trend with legs
Some are using them already; others want to but aren't. Everyone, however, seems to be talking about cloud-based business intelligence tools. News
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IT outsourcing strategy
An IT outsourcing strategy is a plan derived from assessing which IT functions are better performed by an IT outsourcing service provider than by an organization's internal IT department. Definition
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multisourcing (multi-sourcing)
Multisourcing (multi-sourcing) is an outsourcing approach, most frequently employed by large enterprises, whereby IT operations and technology infrastructure are contracted to a series of vendors, rather than kept in-house or contracted to a select f... Definition
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A weak economy is redefining domestic IT outsourcing, but does it pay?
Can domestic outsourcing providers compete with skilled Indian providers and other offshore options? Experts explain why CIOs should do the calculation. News
-
No matter an outsourcing contract's size, governance is an inside job
No matter how big the outsourcing contract, accountability should be an inside job. CIO Linda Jojo explains why outsourcing is all about governance. News
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The recession behind them, are CIOs facing an IT hiring crisis?
After three years of IT budget cuts and layoffs, are CIOs facing an IT hiring crisis? For CIOs at a recent conference, the answer is yes. News
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Enterprise outsourcing and IT offshoring guide for CIOs
Enterprise outsourcing and IT offshoring strategies are shifting constantly as CIOs seek the best vendors for their infrastructure and applications needs. Learn more in this guide. CIO Briefing
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IT offshore outsourcing markets, options on the rise, Gartner says
The never-ending quest to cut IT costs is opening up new IT offshoring markets. Here are a look at Gartner's latest assessment and a new index from IT advisory firm TPI Inc. News
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Outsourcing solutions FAQ: Getting your outsourcing strategy right
Between economic turmoil and game-changers like cloud and mobile computing, crafting an outsourcing strategy has been anything but easy. This FAQ is your guide to best practices. FAQ
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Six questions for building an effective outsourcing strategy
Knowing what not to outsource is not always as obvious as it seems, according to sourcing experts. Here are six questions to help you build an effective outsourcing strategy. News
- See More: All on Domestic outsourcing
About Domestic outsourcing
Whether it's manning the call center or writing code, inevitably some IT functions are better accomplished by an outside party. But deciding between domestic outsourcing and offshore outsourcing, and to whom you should outsource your operations is complicated and fraught with dangers. Is IT onshoring the answer for you? Get an answer with the latest news, tips and other domestic outsourcing resources in this section.